Simple and Secure

• Do you need to effect quick banking transactions but do not have the time to visit a branch, or you are unable to access the internet?
  
• Do you wish to pay your bills without having to queue up?
  
• Do you wish to open a current/savings/term deposit account?
  
• Do you need someone to guide you to apply for a loan or other service online?
  
• Do you wish to be readily identified every time you call us?
  

HSBC’s Phonebanking service is exactly what you need.

This is a simple and secure channel through which you may handle your everyday banking needs. Simply dial (356) 2149 3123 or (356) 2380 2380, choose your preferred language, then choose option 1 to access HSBC Phonebanking.

Bank anywhere, anytime with HSBC Phonebanking

The branch that never closes

The automated service

We’re available 24 hours a day, 7 days a week. Simply dial (356) 2149 3123 from your home or anywhere else and the voice messaging system will guide you. A complete list of banking services provided is available in this page.

All you need to take advantage of HSBC PhoneBanking is:

• access to a telephone;
• an Electronic Banking Number (EBN);
• a Personal Identification Number (PIN).

Registration

You can apply for this service either by contacting us on (356) 2380 2380, by visiting the nearest HSBC branch, or by registering online

Security

The bank will provide you with an EBN and PIN, together with instructions on how to activate your PIN. It is recommended that you immediately change your PIN to a new one of your choice. However, it is important that you create a PIN number that is familiar to you but not easy for other people to figure out.

The HSBC Phonebanking EBN and PIN are the safest way to identify yourself to us over the phone

Talk to a Customer Service Representative

There is no need to call your branch anymore. Our Customer Service Representatives are available to provide you with prompt quality service from 8am to 10pm, Monday to Saturday (excluding public / bank holidays). Simply call (356) 2380 2380.

A complete list of banking services provided is available in this page.

Lost or Stolen Cards Service (available 24x7)

Have you lost your HSBC card?

Or, even worse, have your cards been stolen?

You may report your lost or stolen cards by phone 24 hours a day, 7 days a week by calling (356) 2148 3809.

Keep your EBN and PIN handy when calling HSBC

PhoneBanking services