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- Service Promise
We promise a home loan decision in 48 hours
At HSBC Bank Malta p.l.c., we pride ourselves with the speed and quality of service we give to our customers. As a Home Loan customer we promise you that:
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Loan Decision: We guarantee a decision by the next working day subject to you submitting all the documentation required. This is our promise.
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Letter of Approval: We will issue our letter of loan approval within 1 working day of our informing you of our decision that your loan application has been approved.
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Appointment for Deed of Loan: We will establish an appointment for the deed of loan within 5 working days from receipt of full legal documentation from your notary and provided that you comply with all conditions on letter of approval.
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Our Promise: We pledge that we will credit your account with €120 should we fail in any of our promises, which we invite you to bring to the attention of your branch manager.
* Please note: Working days do not include Saturdays, Sundays and Public Holidays.
