The world's local bank
Contact us by phone, email, Internet Banking, request an appointment, or alternatively visit one of our branches.
Request an Appointment
Click on the "Apply Now " button below to use HSBC's Online Application form to request an appointment.
Phone Banking Service
Personal: 2380 2380 Option 1 or 21493123
Business: 2380 8000 Option 1
This service enables customers to effect their own banking transactions any time of day or night or to request the assistance of an agent.
Using your electronic banking number and PIN you can check your balances, effect transfers, make payments, pay bills, and much more using PhoneBanking. By using your PIN you gain identified access thus enabling our agents to give you the servcie you require.
We support the following services:
-
Automated Banking Service 24/7
-
Customer Service Representative support
Personal: 8am to 10pm (excluding Sundays & Public Holidays)
Business: 8am to 4pm (excluding Saturdays, Sundays & Public Holidays)
Internet Banking and Mobile Services Support
Personal: 2380 2380 Option 2
Our agents provide support between 8am and 10pm (excluding Sundays and Public Holidays)
Business: 2380 8000 Option 2
Our agents provide support between 8am and 4pm (excluding Saturdays, Sundays and Public Holidays)
Card Enquiries
Personal: 2380 2380 Option 3 or 2148 3809
Business: 2380 8000 Option 1
We support the following services:
-
Lost and Stolen Card requests (24/7) on 21483809
-
Other Card services
Personal on 23802380 from 8am to 10pm (excluding Sundays & Public Holidays)
Business on 2380 8000 from 8am to 4pm (excluding Saturdays, Sundays and Public Holidays)
Card Enquiries - Merchants
2148 8400
We support the following services:
-
Account Enquiries (8am to 10pm excluding Sundays & Public Holidays)
-
Technical Enquiries (24/7)
-
Card Authorisations (24/7)
Other Information - Speaking to an agent
The safest way to identify yourself with us is to use your Electronic Banking Number (EBN) and PIN when calling 2380 2380 and 2380 8000
For Personal Customers
2380 2380 Option 1 (star zero) *0
2380 2380 Option 4
You have a choice of 2 options. 
-
Option 1 - For personal account information, access the system using your electronic banking number and PIN, and select *0 to speak to an agent. Through this identification process you may obtain any personal account information you require from our agents and effect transactions.
-
Option 4 - Since you will not be verified through the use of your electronic banking number and PIN, the information available is limited to generic banking information only.
For Business Customers
2380 8000 Option 1
Find a Branch / Office
Click on the links below to access the following locators:
Financially Related Enquiries
Click on the following links to request an appointment online:
Leave Feedback
Click on the following links to leave feedback online:
