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Contact Us

You may wish to contact us by phone or via internet, or alternatively visit one of our branches?

Phone Banking Service

2380 2380 Option 1 or 21493123

This service enables customers to effect their own banking transactions any time of day or night or to request the assistance of an agent.

Using your electronic banking number and PIN you can check your balances, effect transfers, make payments, pay bills, and much more using PhoneBanking. By using your PIN you gain identified access thus enabling our agents to give you the servcie you require.

We support the following services:

Automated Banking Service 24/7
Customer Service Representative support (8am to 10pm) excluding Sundays & Public Holidays

Internet Banking and Mobile Services Support

2380 2380 Option 2

Our agents provide support between 8am and 10pm.

Card Enquiries - Personal

2380 2380 Option 3 or 2148 3809

You might require our Credit Card support any time of day or night.

We support the following services:

Lost or Stolen Card requests (24/7)
Other Card services (8am to 10pm excl. Sundays & Public Holidays)

Card Enquiries - Merchants

2148 8400

We support the following services:
Card Enquiries - Merchants

Account Enquiries (8am to 10pm excl. Sundays & Public Holidays)
Technical Enquiries (8am to 10pm excl. Sundays & Public Holidays)
Card Authorisations (24/7)

Other Information - Speaking to an agent

The safest way to identify yourself with us is to use your Electronic Banking Number (EBN) and PIN when calling 2380 2380

2380 2380 Option 1 (star zero) *0

2380 2380 Option 4

You have a choice of 2 options.

Option 1 - For personal account information, access the system using your electronic banking number and PIN, and select *0 to speak to an agent. Through this identification process you may obtain any personal account information you require from our agents and effect transactions.
Option 4 - Since you will not be verified through the use of your electronic banking number and PIN, the information available is limited to generic banking information only.