Staying Safe Online

Email scams and identity theft. Computer viruses and spyware. Anyone who uses the internet should be aware of the potential risks – and how to avoid them. In this section you can find out what we do to protect you, how to protect yourself and who to contact if you spot online fraud.

Following these rules will greatly increase your protection and awareness when online, not just when you use our internet banking services but when you use the internet in general.

How we protect you

We have implemented the most advanced security systems and software to protect your account from unauthorised use.

HSBC Malta plc has recently implemeted Extended Validation SSL Certificates on its website. This is a technical measure intended to make it even more difficult for fraudsters to fool people by creating a copy of  a website. HSBC is presently implementing EV certs across all its secure servers.

Why have HSBC made these changes to their website?

HSBC is committed to keeping our customers safe online. The EV certificate reassures customers that they are logged onto a secure website.

From now on, the address bar of HSBC Malta plc will turn green and will display the name of the website certificate owner (i.e. HSBC Group plc) and the certificate issuer (Verisign) in alternation.

Do I need to do anything differently?

No. These changes have been made at our end. EV Certs are just one way in which we protect you from the threat of 'phishing' websites. You can get more information by visiting our Get Safe Online

Help! I can't see anything different

The green address bar is only visible if you are using Internet Explorer 7 or Firefox 2 with the EV Certs extension. We recommend that you upgrade your browser to the latest version. Visit our Resources page for more info.

What should I do if I am suspicious?

If you are suspicious of an email that purports to come from HSBC, please forward it to infomalta@hsbc.com.

Also for more advice on how to fight off intruders and hackers, visit Get Safe Online