Staying Safe Online
Email scams and identity theft. Computer viruses and spyware. Anyone who uses the internet should be aware of the potential risks – and how to avoid them. In this section you can find out what we do to protect you, how to protect yourself and who to contact if you spot online fraud.
The 5 golden rules of online security
Following these rules will greatly increase your protection and awareness when online, not just when you use our internet banking services but when you use the internet in general.
Click here to read more on the 5 golden rules.
How we protect you
We have implemented the most advanced security systems and software to protect your account from unauthorised use.
HSBC Malta plc implemented Extended Validation SSL Certificates (EV certs) on its website. This is a technical measure intended to make it even more difficult for fraudsters to fool people by creating a copy of a website. HSBC is presently implementing EV certs across all its secure servers.
HSBC is committed to keeping our customers safe online. The EV certificate reassures customers that they are logged onto a secure website.
The address bar of HSBC Malta plc will turn green and will display the name of the website certificate owner (i.e. HSBC Group plc) and the certificate issuer (Verisign) in alternation.
EV Certs are just one way in which we protect you from the threat of 'phishing' websites. You can get more information by visiting
- Get Safe Online website
- HSBC Group Online Security website
The green address bar is only visible if you are using Internet Explorer 7 (or later) or Firefox 2 (or later) with the EV Certs extension.
What should I do if I am suspicious?
If you are suspicious of an email that purports to come from HSBC, please forward it to infomalta@hsbc.com.
If you have been asked for your logon details, or required to approve specific transactions which you did not initiate, please contact us immediately on 2380 2380 option 4.
Also for more advice on how to fight off intruders and hackers, visit
- Get Safe Online website
- HSBC Group Online Security website
