• Log on

HSBC Cookie Policy
We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, including how you can amend your preferences, please read our Cookie Policy.

Contact us

Telephone

Personal Banking

Service Telephone number Automated Banking service Customer Service Representative
PhoneBanking service +356 2380 2380 24 hours a day, 7 days a week 8:00am to 8:00pm excluding Sundays and Public Holidays
Internet Banking support +356 2380 2380

Not included

8:00am to 8:00pm excluding Sundays and Public Holidays
Mobile Banking support +356 2380 2380

Not included

8:00am to 8:00pm excluding Sundays and Public Holidays
Premier Direct +356 2148 9100 24 hours a day, 7 days a week 24 hours a day, 7 days a week
Advance Hotline +356 2148 9101 24 hours a day, 7 days a week 24 hours a day, 7 days a week
Lost or Stolen Card Enquiries +356 2148 3809

Not included

24 hours a day, 7 days a week
General Card Enquiries +356 2380 2380

Not included

8:00am to 8:00pm excluding Sundays and Public Holidays
Service Details
Phone Banking service Automated banking service:
24 hours a day, 7 days a week.
Customer service representative:
8:00am to 8:00pm excluding Sundays and Public Holidays.
+356 2380 2380
Internet Banking support Customer service representative:
8:00am to 8:00pm excluding Sundays and Public Holidays
+356 2380 2380
Mobile Banking support Customer service representative:
8:00am to 8:00pm excluding Sundays and Public Holidays.
+356 2380 2380
Premier Direct Automated banking service:
24 hours a day, 7 days a week.
Customer service representative:
24 hours a day, 7 days a week.
+356 2148 9100
Advance Hotline Automated banking service:
24 hours a day, 7 days a week.
Customer service representative:
24 hours a day, 7 days a week.
+356 2148 9101
Lost or Stolen Card Enquiries Customer service representative:
24 hours a day, 7 days a week.
+356 2148 3809
General Card Enquiries Customer service representative:
8:00am to 8:00pm excluding Sundays and Public Holidays.
+356 2380 2380

Business Banking

Service Telephone number Automated Banking service Customer Service Representative
Business Contact Centre +356 2380 8000

Not included

8:00am to 5:00pm excluding Saturdays, Sundays and Public Holidays
PhoneBanking support +356 2380 8000 24 hours a day, 7 days a week 8:00am to 5:00pm excluding Saturdays, Sundays and Public Holidays
HSBCnet support +356 2380 8000

Not included

8:00am to 4:00pm excluding Saturdays, Sundays and Public Holidays
HSBCnet Mobile support +356 2380 8000

Not included

8:00am to 4:00pm excluding Saturdays, Sundays and Public Holidays
EPOS / Card Merchants Enquiries +356 2148 8400 24 hours a day, 7 days a week on technical enquiries and card authorisations Account enquiries 8:00am to 5:00pm excluding Saturdays, Sundays and Public Holidays
Service Details
Business Contact Centre Customer service representative:
8:00am to 5:00pm excluding Saturdays, Sundays and Public Holidays.
+356 2380 8000
Phone Banking support Automated banking service:
24 hours a day, 7 days a week.
Customer service representative:
8:00am to 5:00pm excluding Saturdays, Sundays and Public Holidays.
+356 2380 8000
HSBCnet support Customer service representative:
8:00am to 4:00pm excluding Saturdays, Sundays and Public Holidays.
+356 2380 8000
HSBCnet Mobile support Customer service representative:
8:00am to 4:00pm excluding Saturdays,Sundays and Public Holidays.
+356 2380 8000
EPOS / Card Merchants Enquiries Automated banking service:
24 hours a day, 7 days a week on technical enquiries and card authorisations.
Customer service representative:
Account enquiries 8:00am to 5:00pm excluding Saturdays, Saturdays, Sundays and Public Holidays.
+356 2148 8400

Complaints

Contact us - we`re here to help

At HSBC we are committed to providing you with a first-class service and effectively delivering the products and services you need. Even with the best of intentions, we know things can go wrong. So, if for any reason you are not entirely satisfied with any aspect of our service, please let us know as soon as possible. We`ll investigate the situation and where necessary, set about putting things right as quickly as possible. We may also take steps to avoid similar problems happening in the future. Your views are important to us and your feedback is key to improving the products and services we offer.

We take customer service very seriously, and as such we have a complaint handling procedure in place.

We shall issue an acknowledgment for any complaint received from you within 48 hours. We will then provide you with a definitive reply as soon as the relevant facts of the complaint have been investigated, using the timescales below:

Customer type Resolution
Premier 5 working days
Advance 10 working days
Retail / Commercial 15 working days
Submitting a complaint

If you`re an existing customer and use our Internet Banking then the quickest and most secure way is to login to your Personal Internet Banking, click on the `Contact centre` menu, on the left hand side of the screen, and choose the `Send message` option.

If you do not currently use our Personal Internet Banking, you can send us your complaint, by completing our online complaint form or else by contacting us on +356 2380 2380. Please note that if your complaint is account specific, or contains personal confidential information, you are kindly requested to contact us on +356 2380 2380.

If you then feel that your concern has not been dealt with to your complete satisfaction, you may also direct your complaint by writing to the Arbiter of Financial Services at the below address:

Office of the Arbiter for Financial Services
First Floor, St Calcedonius Square
Floriana FRN5130
Malta

or by visiting the Arbiter for Financial Services site

Complaints with the Arbiter for Financial Services’ Office should always be made in writing.

Have a question?

Have a question?

Call our Contact Centre on

+356 2380 2380

We're here from 8:00am to 8:00pm excluding Sundays and Public Holidays.

 

Connect with us

Listening to what you say about our services matters to us. It’s easy to share your ideas, stay informed and join the conversation.

 

 

Registered Address: 116, Archbishop Street, Valletta VLT 1444. Company No.:C3177

© HSBC Bank Malta p.l.c. 2017. All rights reserved.

Registered Address: 116, Archbishop Street, Valletta VLT 1444. Company No.:C3177

© HSBC Bank Malta p.l.c. 2017. All rights reserved.