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Secure Online Transactions

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Secure Online Transactions - FAQs

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Important

When registering for 3D Secure it is important to make sure that

  • The Identity Card or Passport number entered are the same as the one held on record by HSBC Bank Malta plc. Please enter numbers only, e.g. 12345 instead of 12345M and 2345 instead of AB23CD45.
  • Do not enter any ZEROS in front of passport/id number ( as the system will not accept these).
  • Please enter your date of birth in the format DDMMYY.

alert

Important

When registering for 3D Secure it is important to make sure that

  • The Identity Card or Passport number entered are the same as the one held on record by HSBC Bank Malta plc. Please enter numbers only, e.g. 12345 instead of 12345M and 2345 instead of AB23CD45.
  • Do not enter any ZEROS in front of passport/id number ( as the system will not accept these).
  • Please enter your date of birth in the format DDMMYY.

 

Verified By Visa

 

About Verified By Visa

What is Verified by Visa?

How does it work?

Which of my HSBC cards can I register for the Verified by Visa service?

Will all stores request that I enter characters from my Password when making an online purchase?

Where can I find a demonstration?

I am already protected against fraudulent use of my card online, so why should I sign up for Verified by Visa?

Where can I use my card?

 

Registering your card(s)

What should I enter in the field ID Card/Passport/ Co Reg No?

What should I enter in the field Date of Birth / Date of Incorporation?

Can I register if I live at an overseas (non-Maltese) address?

How can an additional Cardholder register?

How do I register my cards for the service?

Why did a pop-up window (or an in-line area of the store’s website) appear in the middle of a shopping transaction, asking me to register?

What does in-line mean?

What happens if I close the pop-up registration window, or click Cancel?

What is Your Personal Greeting?

Are there any restrictions on what I can set as my Personal Greeting?

What can I set as my Password?

Can I have the same Password as I use for my Internet Banking password?

 

Using the service

Once I have registered for Verified by Visa, how soon can I start to use it?

How can I tell if an online store accepts Verified by Visa?

When I’m shopping, do I need to do anything different if I want to use Verified by Visa?

What will happen when shopping at a Verified by Visa store using my HSBC card?

What happens if I lose my HSBC card, do I need to re-register?

When my HSBC card is renewed (or replaced due to being damaged) do I need to re-register with the service again?

 

General questions and contact numbers

What happens if I forget my Password?

Who should I call if I have any queries?

What is my role in security?

I suspect someone has access to my Password, what can I do?

 

 

MasterCard SecureCode

 

About MasterCard SecureCode

What is MasterCard SecureCode?

How does it work?

Which of my HSBC cards can I register for the MasterCard SecureCode service?

Will all stores request that I enter characters from my Password when making an online purchase?

Where can I find a demonstration?

I am already protected against fraudulent use of my card online, so why should I sign up for MasterCard SecureCode?

Where can I use my card?

 

Registering your card(s)

What should I enter in the field ID Card/Passport/ Co Reg No?

What should I enter in the field Date of Birth / Date of Incorporation?

Can I register if I live at an overseas (non-Maltese) address?

How can an additional Cardholder register?

How do I register my credit cards for the service?

Why did a pop-up window (or an in-line area of the store’s website) appear in the middle of a shopping transaction, asking me to register?

What does in-line mean?

What happens if I close the pop-up registration window, or click Cancel?

What is Your Personal Greeting?

Are there any restrictions on what I can set as my Personal Greeting?

What can I set as my Password?

Can I have the same Password as I use for my Internet Banking password?

 

Using the service

Once I have registered for MasterCard SecureCode, how soon can I start to use it?

How can I tell if an online store accepts MasterCard SecureCode

When I’m shopping, do I need to do anything different if I want to use MasterCard SecureCode?

What will happen when shopping at a MasterCard SecureCode store using my HSBC card?

What happens if I lose my HSBC card, do I need to re-register?

When my HSBC card is renewed (or replaced due to being damaged) do I need to re-register with the service again?

 

General questions and contact numbers

What happens if I forget my Password?

Can I amend my existing MasterCard SecureCode Password or Personal Greeting?

Who should I call if I have any queries?

What is my role in security?

I suspect someone has access to my Password, what can I do?

 

Connect with us

Listening to what you say about our services matters to us. It’s easy to share your ideas, stay informed and join the conversation.

 

 

Registered Address: 116, Archbishop Street, Valletta VLT 1444. Company No.:C3177

© HSBC Bank Malta p.l.c. 2017. All rights reserved.

Registered Address: 116, Archbishop Street, Valletta VLT 1444. Company No.:C3177

© HSBC Bank Malta p.l.c. 2017. All rights reserved.