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Important Notice

Internet, Mobile and Phone Banking Systems Upgrade

Due to an important system upgrade, our Internet Banking, Mobile Banking and Phone banking services will not be available between 4pm Sunday 10th December to 4am Monday 11th December.

We apologise for the length of the outage and any inconvenience this causes. This is an essential upgrade that will ensure continued stability of our key banking services.

FAQs

Which services will be affected?
Customers will not be able to access Internet Banking and Mobile Banking and our Contact Centre will not be able to view customer accounts restricting the help they can provide. Additionally, Mobile Top Ups on our ATMs and Contactless Payment abroad will not be available (you can still make payments abroad but not contactless if it is the 4th transaction in a day).

How long will the systems be down?
Systems will not be available from 4pm Sunday 10th December to 4am Monday 11th December.

Will I be able to access Internet Banking, Mobile Banking or Phone Banking at all?
Internet Banking and Mobile Banking will be fully offline. You can still report lost and stolen cards through our Contact Centre, but standard Phone Banking services such as transactional and account queries will not be available.

It says that contactless payments abroad will be un-available, but can I still pay with my card?
Yes, you can still pay if you are abroad but you will be asked to insert your card into the machine and enter your pin.

Will I be able to pay with my card in Malta
Yes, this should work as normal.

Can I still use ATMs?
Yes, ATMs will be working and you can withdraw cash as normal.

Is this downtime really necessary?
Yes. We need to upgrade the servers these systems run on to ensure we continue offering stable banking services.

 

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Registered Address: 116, Archbishop Street, Valletta VLT 1444. Company No.:C3177

© HSBC Bank Malta p.l.c. 2017. All rights reserved.

Registered Address: 116, Archbishop Street, Valletta VLT 1444. Company No.:C3177

© HSBC Bank Malta p.l.c. 2017. All rights reserved.