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Updated branch information

We understand that you may need to visit one of our branches. Please check which branches are open and how our key services have been affected.

Updated branch opening hours

The following branches remain open: 

  • Birkirkara
  • Mosta
  • Paola
  • Rabat (no teller service)
  • Sliema
  • Swieqi (no teller service)
  • Valletta
  • Victoria (Gozo)
  • Zejtun
  • Zurrieq (no teller service)
Opening hours are as follows:
Day Time Service
Monday-Friday
08:30 – 13:30
Full service
Friday 13:30 – 16:00
By appointment. No teller service
Saturday 08:30 – 12:30
Full service
Opening hours are as follows:
Day Monday-Friday
Time 08:30 – 13:30
Service Full service
Day Friday
Time 13:30 – 16:00
Service By appointment. No teller service
Day Saturday
Time 08:30 – 12:30
Service Full service

The Business Banking Centre for Commercial Customers will also be operating normally.

Please note that we will be limiting access to the premises in order to safeguard our employees and our customers.

Minimum Cash Withdrawals from Branches

As part of our efforts to keep our customers and employees safe, we are introducing a temporary Minimum Cash Withdrawal policy in our branches. This decision has been taken to reduce the amount of times customers need to visit our branches thus reducing unnecessary queuing and contact. Therefore, with immediate effect:

  • Customers can only withdraw cash from branch tellers from a minimum of €500 upwards
  • Customers needing to withdraw less than €500 must use the ATMs

Customers who do not own a debit card will be allowed to make a one-time withdrawal at the teller. At this time customers will be requested to apply for a debit card which will be necessary to make future withdrawals through the ATM.

Deposits

With immediate effect, deposits will not be accepted at our teller points. All deposits, whether cash or cheques, must be made through our ATMs and Deposit Machines. Click here for our ATM and Deposit Machine locator.

Coins

With immediate effect, coins will only be distributed in standard bag amounts and not in loose denominations. Until further notice, this service will only be available on Fridays.

HSBC ATMs

Our self-service machines are available 24/7 worldwide for basic banking transactions.

Deposits

Withdrawals

Keeping you safe

The most important thing for us is to keep our people and customers safe. In line with Health Authority guidelines, from Monday 4 May, if you need to visit one of our Branches, we will:

  1. Ask you to wear a face mask while inside the bank
  2. Take your body temperature and allow you into the bank if your reading is 37.2 degress or less
  3. Ask you to use hand sanitizers when entering and exiting the bank
  4. Ask you to remove your mask briefly so that we can identify you. This is being done for security reasons and guidance on safe removal of your mask will be provided. After identification the mask must be worn again
  5. Only allow 3 customers inside the bank at any one time.

Thanks for your understanding and as always, we remind you to use our alternative channels, including Online BankingMobile Banking appPhone BankingATMs/Deposit machines and only visit a branch if you really need to.

Explore other ways to bank

Many of our services are available online, on mobile or by phone. You are also reminded that debit and credit cards can be used for purchases and online payments. Learn more about ways to bank with us from the safety of your home.

Alternative ways to bank

 

Bank securely at the branch that never closes.

 

Mobile apps put banking at your fingertips.

 

Keep on top of your finances by phone.

Approved and issued by HSBC Bank Malta p.l.c, (116, Archbishop Street, Valletta VLT 1444). HSBC is a public limited company regulated by the Malta Financial Services Authority and licensed to carry out the business of banking in terms of the Banking Act (Cap.371 of the Laws of Malta). HSBC is licensed to conduct investment services in terms of the Investment Services Act (Cap.370. of the Laws of Malta) and is enrolled as a Tied Insurance Intermediary for HSBC Life Assurance (Malta) Ltd under the Insurance Distribution Act (Cap. 487 of the Laws of Malta).

 

Disclaimer

 

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Listening to what you have to say about our services matters to us.