Due to ongoing industrial action, some of our services are currently disrupted.
• Contact Centre: temporarily unavailable; our emergency support hotline for lost and stolen cards remains fully available.
• Branches: limited service - teller services unavailable at all branches.
• ATMs & deposit machines: operating as normal. Cheque deposits will be processed as soon as possible after the industrial action concludes.
• Internet & Mobile Banking channels: operating as normal. Our response to secure messages will be delayed.
For any urgent investment / insurance related queries kindly use the Secure Message option on our Online Banking service, using the appropriate message option from the dropdown menu. In case you do not have access to our Online Banking service, please send us an email on infomalta@hsbc.com. When using email, please do not include any confidential information. We wish to inform you that other account specific enquiries cannot be handled using this email address.
We understand how important these services are to you, and we sincerely apologise for the inconvenience this may cause. Thank you for your patience and understanding.
