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Find out the best way to contact us depending on your needs.

Table of contents

Telephone

Personal banking telephone numbers

Service

Telephone number

Customer Service Representative

Automated Banking service

Premier Banking Services

+356 2148 9100

24 hours a day, 7 days a week

24 hours a day, 7 days a week

Advance Banking Services

+356 2148 9101

08:00 - 18:00

excluding Sundays and public holidays

24 hours a day, 7 days a week

Retail Banking Services

+356 2380 2380

08:00 - 16:00

excluding Sundays and public holidays

24 hours a day, 7 days a week

Lost or stolen card/Fraud enquiries

+356 2148 3809

24 hours a day, 7 days a week

24 hours a day, 7 days a week

Fusion Banking Services

+356 2380 2389

08:00 - 16:00

excluding Sundays and public holidays

24 hours a day, 7 days a week

Personal banking telephone numbers

Service

Premier Banking Services

Telephone number

+356 2148 9100

Customer Service Representative

24 hours a day, 7 days a week

Automated Banking service

24 hours a day, 7 days a week

Service

Advance Banking Services

Telephone number

+356 2148 9101

Customer Service Representative

08:00 - 18:00

excluding Sundays and public holidays

Automated Banking service

24 hours a day, 7 days a week

Service

Retail Banking Services

Telephone number

+356 2380 2380

Customer Service Representative

08:00 - 16:00

excluding Sundays and public holidays

Automated Banking service

24 hours a day, 7 days a week

Service

Lost or stolen card/Fraud enquiries

Telephone number

+356 2148 3809

Customer Service Representative

24 hours a day, 7 days a week

Automated Banking service

24 hours a day, 7 days a week

Service

Fusion Banking Services

Telephone number

+356 2380 2389

Customer Service Representative

08:00 - 16:00

excluding Sundays and public holidays

Automated Banking service

24 hours a day, 7 days a week

Complaints

At HSBC we are committed to providing you with a first-class service and effectively delivering the products and services you need. Even with the best of intentions, we know things can go wrong. So, if for any reason you are not entirely satisfied with any aspect of our service, please let us know as soon as possible. We'll investigate the situation and where necessary, set about putting things right as quickly as possible. We may also take steps to avoid similar problems happening in the future. Your views are important to us and your feedback is key to improving the products and services we offer.

We take customer service very seriously, and as such we have a complaint handling procedure in place.

We shall issue an acknowledgment for any complaint received from you within 48 hours. We will aim to provide you with a reply as soon as the relevant facts of the complaint have been investigated, within 10 working days from when the complaint is received. We will then provide you with a definitive reply as soon as the relevant facts of the complaint have been investigated.

Submitting a complaint

If you're an existing customer and use our online banking then the quickest and most secure way to submit a complaint is to:

  1. Log on to online banking. 
  2. Select 'Help and support'. 
  3. Select 'Secure messages' which is located under the 'Contact us' list from the menu at the top of the screen.
  4. Use the 'Send us a message' button.

 

Complaints can be submitted in both the English & Maltese language.

 

If you don't have online banking, use this form to submit a complaint. You'll need to complete all of the fields in the form, including selecting a preferred branch, as this field is mandatory. However, we'll only arrange a branch appointment if necessary. Alternatively, you can call us on +356 2380 2380.

Please note that if your complaint is account specific, or contains personal confidential information, you are kindly requested to contact us on +356 2380 2380.

If you then feel that your concern has not been dealt with to your complete satisfaction, you may also direct your complaint by writing to the Arbiter of Financial Services at the below address: 

Office of the Arbiter for Financial Services

First Floor, St Calcedonius Square

Floriana FRN5130

Malta

Or by visiting the Arbiter for Financial Services site

 

Complaints with the Arbiter for Financial Services' Office should always be made in writing.

Online

Send a message securely via online banking

If you need to include sensitive information about your accounts with us, please do so via online banking Secure Messaging. Click on the button below to log on to online banking and send us a secure message now.

Request an appointment

You'll need to book an appointment to become a vendor.

Send us an e-mail

It is extremely important that in your email you do not include any confidential information related to your accounts with us (e.g. account number, balance, etc), where possible use online banking Secure Messaging (see above) to send account related queries.

Post

Kindly address your correspondence as follows:

 

Customer Relations Manager,

HSBC Banking Centre,

80, Mill Street,

Qormi QRM3101

Malta

Social media

We'll never ask you to share any personal information on our social media channels, other than that which is needed to enter specific competitions. In the interest of security, please don't post your bank details anywhere on any of our pages.

Another convenient way you can contact us for non-personal questions, is by connecting with us on Messenger. 

Social media guidelines

 

If you want to see us in person, find your local branch.

 

If your credit or debit card has gone missing, let us know about it straightaway.

 

If you're registered for phone banking, call us now to discuss your accounts.

Listening to what you have to say about our services matters to us.