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Find out the best way to contact us depending on your needs.
Table of contents
Telephone
Service |
Telephone number |
Automated Banking service |
Customer Service Representative |
Premier Banking Services |
24 hours a day, 7 days a week |
24 hours a day, 7 days a week |
|
Advance Banking Services |
24 hours a day, 7 days a week |
08:00 - 18:00 excluding Sundays and public holidays |
|
Retail Banking Services |
24 hours a day, 7 days a week |
08:00 - 16:00 excluding Sundays and public holidays |
|
Lost or stolen card/Fraud enquiries |
24 hours a day, 7 days a week |
24 hours a day, 7 days a week |
|
Fusion Banking Services |
24 hours a day, 7 days a week |
08:00 - 16:00 excluding Sundays and public holidays |
Service |
Premier Banking Services |
---|---|
Telephone number |
|
Automated Banking service |
24 hours a day, 7 days a week |
Customer Service Representative |
24 hours a day, 7 days a week |
Service |
Advance Banking Services |
Telephone number |
|
Automated Banking service |
24 hours a day, 7 days a week |
Customer Service Representative |
08:00 - 18:00 excluding Sundays and public holidays |
Service |
Retail Banking Services |
Telephone number |
|
Automated Banking service |
24 hours a day, 7 days a week |
Customer Service Representative |
08:00 - 16:00 excluding Sundays and public holidays |
Service |
Lost or stolen card/Fraud enquiries |
Telephone number |
|
Automated Banking service |
24 hours a day, 7 days a week |
Customer Service Representative |
24 hours a day, 7 days a week |
Service |
Fusion Banking Services |
Telephone number |
|
Automated Banking service |
24 hours a day, 7 days a week |
Customer Service Representative |
08:00 - 16:00 excluding Sundays and public holidays |
Complaints
At HSBC we are committed to providing you with a first-class service and effectively delivering the products and services you need. Even with the best of intentions, we know things can go wrong. So, if for any reason you are not entirely satisfied with any aspect of our service, please let us know as soon as possible. We'll investigate the situation and where necessary, set about putting things right as quickly as possible. We may also take steps to avoid similar problems happening in the future. Your views are important to us and your feedback is key to improving the products and services we offer.
We take customer service very seriously, and as such we have a complaint handling procedure in place.
We shall issue an acknowledgment for any complaint received from you within 48 hours. We will aim to provide you with a reply as soon as the relevant facts of the complaint have been investigated, within 10 working days from when the complaint is received. We will then provide you with a definitive reply as soon as the relevant facts of the complaint have been investigated.
Submitting a complaint
If you're an existing customer and use our online banking then the quickest and most secure way to submit a complaint is to:
- Log on to online banking.
- Select 'Help and support'.
- Select 'Secure messages' which is located under the 'Contact us' list from the menu at the top of the screen.
- Use the 'Send us a message' button.
Complaints can be submitted in both the English & Maltese language.
If you do not currently use our online banking, you can send us your complaint, by completing our online complaint form or else by contacting us on +356 2380 2380.
Please note that if your complaint is account specific, or contains personal confidential information, you are kindly requested to contact us on +356 2380 2380.
If you then feel that your concern has not been dealt with to your complete satisfaction, you may also direct your complaint by writing to the Arbiter of Financial Services at the below address:
Office of the Arbiter for Financial Services
First Floor, St Calcedonius Square
Floriana FRN5130
Malta
Or by visiting the Arbiter for Financial Services site
Complaints with the Arbiter for Financial Services' Office should always be made in writing.
Online
Send a message securely via online banking
If you need to include sensitive information about your accounts with us, please do so via online banking Secure Messaging. Click on the button below to log on to online banking and send us a secure message now.
Request an appointment
Request an appointment with a Sales and Service Branch Manager, a Business Specialist or any other bank official.
Send us an e-mail
It is extremely important that in your email you do not include any confidential information related to your accounts with us (e.g. account number, balance, etc), where possible use online banking Secure Messaging (see above) to send account related queries.
Post
Kindly address your correspondence as follows:
Customer Relations Manager,
HSBC Banking Centre,
80, Mill Street,
Qormi QRM3101
Malta
Visit us
Social media
We'll never ask you to share any personal information on our social media channels, other than that which is needed to enter specific competitions. In the interest of security, please don't post your bank details anywhere on any of our pages.
Another convenient way you can contact us for non-personal questions, is by connecting with us on Messenger.

Social media guidelines

Report a lost or stolen card
If your credit or debit card has gone missing, let us know about it straightaway.

Call us
If you're registered for phone banking, call us now to discuss your accounts.