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Accessibility

Table of contents

Overview

We adhere to the Web Content Accessibility Guidelines 2.0, a set of guidelines stipulated by the World Wide Web Consortium (W3C) used to ensure websites are designed and written in a way that makes them accessible to everyone.

  • We only use strong colour contrasts
  • Headings are used correctly to make them readable through screen readers
  • Links do what they say. We do not use 'click here'.
  • Tables are laid out in tabular form with headings and summaries
  • We use style sheets to determine the presentation of our website - this assists those using screen reading devices
  • Where we use images, we use alternative text so that those people who cannot see the image can read the text. These can be read by screen reading devices

System requirements

Online banking is available to both PC and Apple Mac users with modern internet enabled machines.

See below the range of browsers and operating systems that we support.

Browsers:
 
  • Google Chrome version 74 and above
  • Internet Explorer version 11 and above
  • Safari version 10 and above
  • Firefox version 64 and above

Operating system:

  • Windows 7, 8 and 10
  • Mac OS X 10.9 and above

Browser updates are available free of charge from each browser provider. Operating systems can be purchased from software vendors.

We will update our list of supported browsers and operating systems from time to time as the software used by our customers changes.

We will also endeavour to support the most popular combinations of these browsers and operating systems, for example Internet Explorer 8 with Windows 7.

We support some screen reading software to support visually impaired users, and other users with accessibility issues.

Reasons to upgrade your browser

  • New versions are more secure
  • New versions are faster
  • Improved browsing experience

Browser updates are available from Microsoft, Firefox, Safari, Google.

Listening to what you have to say about our services matters to us.