• Log on


HSBC Privacy Statement

To preserve the confidentiality of all information you provide to us, we have adopted the following privacy principles:

  1. HSBC will only collect customer information that it believes to be relevant and reasonably required to understand the customer and the customer`s financial needs and as otherwise reasonably required in connection with the conduct of HSBC`s business, compliance with legal and regulatory obligations and best practice, and risk management activities.
  2. HSBC will use customer information to provide customers with better customer services and products, as permitted by law.
  3. HSBC may pass customer information to other HSBC Group companies, service providers or agents, as permitted by law. HSBC will ensure that service providers and agents are required to apply appropriate confidentiality and security standards in respect of such customer information.
  4. HSBC may be required, from time to time, to disclose customer information to Governmental or judicial bodies or law enforcement or agencies or HSBC`s regulators but HSBC will only do so where permitted, or required, by law.
  5. HSBC will not otherwise disclose customer information to any external organisation unless HSBC have customer consent or are permitted or required by law or have previously informed the customer.
  6. HSBC aim to keep customer information accurate and up-to-date.
  7. HSBC maintain strict security systems designed to prevent loss, destruction, damage and/or unauthorised access to customer information by anyone, including HSBC staff.
  8. All Group companies, or HSBC staff and all third parties with permitted access to customer information are specifically required to observe HSBC`s confidentiality and information security obligations.

Cookies, web beacons and spotlight tags

Cookies are pieces of information that a website transfers to your computer's hard disc for record keeping purposes. Cookies can make the web more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. They contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set.

Information on how to disable cookies can be obtained by referring to either your Operating Systems Manual or your Browser Guide, or by contacting your Internet Service Provider. However, given that we may sometimes use cookies you may not be able to take full advantage of our website if you do disable them.

Our Personal Internet Banking service uses session cookies to establish and maintain your banking session with us. With cookies enabled, you shouldn't notice any difference to the service. Personal Internet Banking requires your web browser to accept a session cookie before you can log on or register for the service. Session cookies only exist until you close down your web browser, as opposed to permanent cookies which your browser stores until they expire. If your browser is set to disable cookies, you won't be able to access Personal Internet Banking.

HSBC web pages may contain electronic images, known as web beacons or spotlight tags. These enable HSBC to count users who have visited certain pages on our website. Web beacons and spotlight tags are not used by us to access your personal information, they are simply a tool we use to analyse which web pages customers view, in an aggregated manner.

By maintaining our commitment to these principles, we at HSBC will ensure that we respect the inherent trust that you place in us.


Connect with us

Listening to what you say about our services matters to us. It’s easy to share your ideas, stay informed and join the conversation.



Registered Address: 116, Archbishop Street, Valletta VLT 1444. Company No.:C3177

© HSBC Bank Malta p.l.c. 2018. All rights reserved.

Registered Address: 116, Archbishop Street, Valletta VLT 1444. Company No.:C3177

© HSBC Bank Malta p.l.c. 2018. All rights reserved.