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Phone banking

Keep on top of your finances by phone

Simple access to your accounts

With our phone banking service, you can access a full range of automated banking services or speak to a member of our team – all on a single number.

What you can do

Through our phone banking service, you can:

  • Check your balance

  • Make payments

  • Pay bills

  • Transfer money

  • Set up standing orders

  • Set up and manage term deposits

  • Check interest and exchange rates

  • Speak to a member of our team

How it works

You can carry out basic tasks on your own, like checking your balances and transferring money between your accounts.

If you have a specific question, or want to set up standing orders, pay bills to a non-HSBC bank account, order a new cheque book or report a lost or stolen card or cheque, you can speak to a member of our team.

You'll need a phone banking number and PIN, which we'll send to you by post when you register. There are no security questions to remember. You can also use your account number or HSBC credit card number instead of your phone banking number.

Phone banking is simple to use but you can check the options you'll encounter in our guides.

Use the service

You'll need to be at least 16 to use phone banking. We may monitor or record your call in the interests of security and to help us improve our service.

Already registered?

HSBC Premier

+356 2148 9100

Lines are open 24 hours a day, 7 days a week


HSBC Advance

+356 2148 9101

Lines are open 24 hours a day, 7 days a week


Personal banking

+356 2380 2380

Lines are open 24 hours a day, 7 days a week, with customer representatives available 8.00am to 8.00pm, except Sundays and public holidays

New to phone banking?

You'll need to register for the service before you can use it and to be signed up for online banking. 

Approved and issued by HSBC Bank Malta p.l.c, (116, Archbishop Street, Valletta VLT 1444). HSBC is a public limited company regulated by the Malta Financial Services Authority and licensed to carry out the business of banking in terms of the Banking Act (Cap.371 of the Laws of Malta). HSBC is licensed to conduct investment services in terms of the Investment Services Act (Cap.370. of the Laws of Malta) and is enrolled as a Tied Insurance Intermediary for HSBC Life Assurance (Malta) Ltd under the Insurance Distribution Act (Cap. 487 of the Laws of Malta).




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