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Secure Key

Learn how to stay safe using online banking

What is Secure Key?

We take your online safety very seriously. If you use online banking, our Secure Key gives you added protection against the threat of fraud. As well as your normal username and passwords, you’ll generate a temporary code from your device, so you can access your full range of online banking services.

Don’t share your security codes with anyone. For more information on fraud prevention, please visit our Security centre.

Secure Key benefits

  • Peace of mind
    Secure Key gives you greater peace of mind because you have an extra layer of security right in your pocket.
  • Convenient and easy to use
    It's part of the HSBC Mobile Banking app so once you log on with your 6-digit PIN you can generate codes quickly and easily.
  • Biometric ID
    If you have a compatible device, you can log on using Touch ID, Face ID or Android Fingerprint.

Download the app

Get the HSBC Mobile Banking app and start using Digital Secure Key

How does a Secure Key work?

The Secure Key generates a temporary code which you then use to access online banking and as an extra level of security for certain actions performed through online. We recommend using a Digital Secure Key as it is available on most models of phones, but if your device is not compatible you can use a Physical Secure Key.

To generate the code, you need a PIN or password known only by you - or you can use biometrics if your device has these features. The Secure Key means only you can access your accounts.

Compatible devices

You can set up a Digital Secure Key on Android mobile devices and Apple mobile devices running up-to-date software. You'll first need the HSBC Mobile Banking app, which you can download on all Android and Apple devices running up-to-date software.

If you do not have a compatible mobile device, you can use a Physical Secure Key, which can be collected from one of our branches.

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