Mobile Banking app

You first need to have access to our Online Banking service. If you have never used this service you need to register to it first.

Once you are registered to our Online Banking service, you first need to setup your HSBC Malta Mobile App by tapping on the HSBC MT icon and, then follow the onscreen instructions. To successfully complete this setup you will need to know the Online Banking username and you will also need to provide a code from the Secure Key device.

Finally you will be asked to provide a 6 digit PIN together with the optional biometric signature.

Our Mobile Banking app is available for devices using the following operating systems:

• Apple iOS v10.0 and above
• Android 6.0 and above
  

First of all, if you are able to access the HSBC Malta Mobile Banking app from an alternative portable device, go to the option ‘Manage Devices’ which is available under the Profile section in the app menu. You then need to select ‘remove device’ underneath the device which has been lost or stolen from you.

You also need to kindly contact the Bank’s Contact Centre immediately on +356 2148 3809.

Please note that you will be liable for any loss of funds arising from any unauthorised transaction on your Account that your Mobile Banking PIN, Fingerprint ID, Face ID, Touch ID or Secure Key Code has been misused, lost or stolen or has become known or made available to someone else. Please refer to Mobile Banking Terms and Conditions for further details.

Only fingerprints and faces stored on your device can be used to access the app. Your biometric data will not be stored in the app or kept anywhere within HSBC.

These are the banking functions which are available on our app: viewing of accounts and their balances, account transaction history, view account details, transfer between your accounts, pay a saved third party account with HSBC Malta, pay a saved third party account via SEPA, and pay a company.