HSBC Mobile Banking app

You’ll need your existing online banking details and either your Secure Key or a mobile banking password. To set up the password, log on to online banking and from your Account Summary, go to Services and select ‘Create Mobile Banking Password’. If you don’t use online banking, you’ll need to register for that first.

Our Mobile Banking app is available for devices using the following operating systems:

• Apple iOS v10.0 and above
• Android 5.0 and above

Unfortunately, the app isn't currently available on Windows phones or Blackberry as we've chosen to launch on the platforms with the greatest market share. We'll continue to monitor the devices on which our app will be available.

If you lose your phone, or are worried that your security details have been compromised, you need to change your mobile banking password, security questions and memorable questions / answers as soon as possible. To do this, log on to online banking and go to ‘Services’ from the Account Summary.

Alternatively, you can call us on +356 2380 2380 or visit any one of our branches. HSBC Premier customers should call +356 2148 9100, and HSBC Advance customers +356 2148 9101.  

HSBC online banking provides a high level of security whether you log on using a desktop computer or a mobile device. No data from your accounts is stored on your device. However, as always, it's your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information.

Remember to log out from the app when you’re finished and to lock your device when you’re not using it. Choose unique passwords and keep all your security details safe – never save them on your mobile phone or tablet.

Only fingerprints and faces stored on your device can be used to access the app. Your biometric data will not be stored in the app or kept anywhere within HSBC.

Yes, if the app is available in that country. Select the country at the top right of the first screen and log on using your security details for that country.

You'll only be able to see your HSBC accounts held in Malta with your Malta security details.