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Travel insurance

Enjoy peace of mind while you're away

Free premium cover for you and your family

If you're an HSBC Premier or Advance customer under 76 years of age, you'll receive free multi-trip, worldwide travel insurance to cover you and your eligible family members* when you're travelling.

  • Personal accidents cover for unexpected injuries or fatal accidents.

  • Medical expenses cover for medical treatment including hospital stays.

  • 24-hour emergency assistance for help when you need it most.

  • Personal belongings cover for accidental loss, damage or theft of possessions.

  • Travel cancellation and delay cover for when your holiday plans are disrupted.

  • Personal liability cover for injury to someone else or damage to their property.

This Insurance is provided by Citadel Insurance up to 31 December 2020 and by Atlas Insurance PCC Limited as from 1 January 2021. This Insurance is administered by Mediterranean Insurance Brokers (Malta) Ltd.

*Eligible members include partners living at the same address, as well as children living with you, under the age of 18 or under 25 if in full-time education.

Policy details

As with all insurance policies, terms and conditions, exclusions and limitations apply, so before each trip you should check carefully the following to see whether it meets your needs.

In a constant effort to improve the quality of our products we are pleased to advise you that the insurance policies have been reviewed and new terms and conditions of cover will come into effect from 1 January 2021. As from this date new policies will now be underwritten by Atlas Insurance PCC Limited.

If you wish to purchase additional cover, contact Mediterranean Insurance Brokers.

Any questions

Policy queries

Mediterranean Insurance Brokers

+356 2343 3234

Monday to Friday from 8:30 a.m. to 5 p.m.

Email Mediterranean Insurance Brokers

Premier customers

Premier Direct

+356 2148 9100

24 hours a day, 7 days a week

Advance customers

Advance Hotline

+356 2148 9101

24 hours a day, 7 days a week

In case of a medical emergency

If you have a medical emergency on your trip, please contact Global Response as soon as possible.

Global Response can provide immediate help with doctors, hospitals, medical bills, repatriation, air ambulance and liaising with relatives.

Over the phone:  +44 02920 468500 (lines are open 24 hours a day, 365 days a year).

By email:

For policies taken up to 31 December 2020:

Premier customers should quote Citadel Policy Certificate number - TROC/42/10/100031

Advance customers should quote Citadel Policy Certificate number ­- TROC/42/10/100030

For policies taken as from 1 January 2021:

Premier customers should quote Atlas Policy Certificate number - Travel: 167064 299 002; Purchase Protection: 167064 411 001

Advance customers should quote Atlas Policy Certificate number ­- Travel: 167064 299 001

Making a claim

Over the phone

Mediterranean Insurance Brokers

+356 2343 3234

Monday to Friday from 8:30 a.m. to 5 p.m

By post

Mediterranean Insurance Brokers

Zentrum Business Centre 

Level 2, Triq l-Imdina

Ħal Qormi, QRM 9010

Frequently Asked Questions

Approved and issued by HSBC Bank Malta p.l.c, (116, Archbishop Street, Valletta VLT 1444). HSBC is a public limited company regulated by the Malta Financial Services Authority and licensed to carry out the business of banking in terms of the Banking Act (Cap.371 of the Laws of Malta). HSBC is licensed to conduct investment services in terms of the Investment Services Act (Cap.370. of the Laws of Malta) and is enrolled as a Tied Insurance Intermediary for HSBC Life Assurance (Malta) Ltd under the Insurance Distribution Act (Cap. 487 of the Laws of Malta).




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