In today's increasingly connected world, it's more important than ever to ensure your security - especially when it comes to banking. That's why we're introducing HSBC Safeguard.

What is HSBC Safeguard?

HSBC Safeguard is a series of initiatives to increase the protection we provide our customers against fraud. It ensures HSBC meets with compliance obligations in connection with the detection, investigation and prevention of financial crime across our global systems and processes.

It involves strengthening our ability to combat money laundering and the evasion of sanctions, as these are often the driver behind many financial crimes. In addition, we will no longer be offering products such as travellers' cheques, as we believe they are no longer a safe enough way for our customers to convert their money and we may review other products like this over time.

Up to date information is key to your protection

Our systems and processes rely on us having the most up-to-date information about all of our customers.
 
Therefore, we may contact you to:
  • confirm or update your existing personal or business details
  • provide some new information which may include original documents

We understand that this may cause some inconvenience, and we apologise in advance for this, but we will work with you to ensure the process is as simple and straightforward as possible.

What we'll do with your information

The new information we collect from you will solely be used to protect our customers and ourselves against financial crime. We take your privacy seriously, so we will protect all data and information you give us to the highest standard. The information you give us will not be used by any third parties for marketing purposes.

Telephone security

As a valued HSBC customer, we need to contact you by telephone from time to time to discuss some details concerning your financial arrangements. We have specifically designed telephone security questions which help us maintain confidentiality and keep your information secure. Security questions consist of series of simple questions about your personal and financial details, the bank will not ask you to disclose any details that can be used to access your accounts, like your HSBC Secure Key, debit/credit card PIN or CVV codes.

These security questions are usually asked at the call opening and we can not divulge the nature of the call prior to passing through this process.

More information

For more information on the initiative and why we're doing it, visit HSBC Safeguard.

Frequently asked questions