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Changes to our branch network

As recently announced, we want to increase our focus on digital banking services and to modernise our branch network. This will enable us to maximise the opportunities from the rapidly changing way customers are using banks.

This builds on the investment we have undertaken in digital capabilities during 2019, which will be complemented with the creation of a new flagship branch, development of new wealth management centres, and more flexible access to a range of self-service solutions.

1As part of this process we will be closing the following branches as indicated in the table below which also includes the nearest branches and ATMs.

Closing branch

 

Closed date Nearest branches ATMs in the vicinity
Deposit machines in the vicinity
St Julians
04 November Swieqi

Sliema
St Julians ex-branch

Eden Superbowl

Paceville (Triq Elija Zammit)

Balluta
 
St Julians ex-branch
Fgura Agency 04 November
Paola

Zabbar

Fgura

(Wesgħat il-Kunsill tal-Ewropa)

Zabbar branch

Paola branch
Birzebbuga
11 November
Zejtun
Birzebbuga ex-branch
Birzebbuga ex-branch
Marsascala
11 November

Zejtun

Zabbar

Marsascala ex-branch
Marsascala ex-branch
Hamrun
18 November
Qormi

Birkirkara
Hamrun ex-branch
Hamrun ex-branch

Qormi – Operations Centre

Qormi branch
Cospicua
25 November
Paola

Zabbar
Cospicua ex-branch
Zabbar branch

Paola branch
St Paul’s Bay
02 December
Mosta

Mellieha
St Paul’s Bay ex-branch

Bugibba
St Paul’s Bay ex-branch
1As part of this process we will be closing the following branches as indicated in the table below which also includes the nearest branches and ATMs.

Closing branch

 

St Julians
Closed date 04 November
Nearest branches Swieqi

Sliema
ATMs in the vicinity
St Julians ex-branch

Eden Superbowl

Paceville (Triq Elija Zammit)

Balluta
 
Deposit machines in the vicinity
St Julians ex-branch

Closing branch

 

Fgura Agency
Closed date 04 November
Nearest branches Paola

Zabbar
ATMs in the vicinity

Fgura

(Wesgħat il-Kunsill tal-Ewropa)

Deposit machines in the vicinity
Zabbar branch

Paola branch

Closing branch

 

Birzebbuga
Closed date 11 November
Nearest branches Zejtun
ATMs in the vicinity
Birzebbuga ex-branch
Deposit machines in the vicinity
Birzebbuga ex-branch

Closing branch

 

Marsascala
Closed date 11 November
Nearest branches

Zejtun

Zabbar

ATMs in the vicinity
Marsascala ex-branch
Deposit machines in the vicinity
Marsascala ex-branch

Closing branch

 

Hamrun
Closed date 18 November
Nearest branches Qormi

Birkirkara
ATMs in the vicinity
Hamrun ex-branch
Deposit machines in the vicinity
Hamrun ex-branch

Qormi – Operations Centre

Qormi branch

Closing branch

 

Cospicua
Closed date 25 November
Nearest branches Paola

Zabbar
ATMs in the vicinity
Cospicua ex-branch
Deposit machines in the vicinity
Zabbar branch

Paola branch

Closing branch

 

St Paul’s Bay
Closed date 02 December
Nearest branches Mosta

Mellieha
ATMs in the vicinity
St Paul’s Bay ex-branch

Bugibba
Deposit machines in the vicinity
St Paul’s Bay ex-branch

Customer Service Centres

There are clear trends showing that our customers are increasingly adopting easier payment methods such as cards and electronic payments, whilst cash and cheque usage is becoming less popular. The bank has considered that the volume of transactions processed through our tellers is decreasing. Between January and June of 2019, teller transactions stood around 15% lower than those in the same period of 2018.

The table below shows in which branches we will discontinue teller service and the nearest ones which will retain this service. It also indicates the nearest ATMs and deposit machine available.
Customer Service Centre With effect from Nearest Teller Services ATMs in the vicinity Deposit machines in the vicinity
Mellieha
11 November
Mosta
Mellieha branch
Mellieha branch
Zabbar
18 November
Zejtun

Paola
Zabbar branch
Zabbar branch
Zebbug
25 November
Qormi

Rabat
Zebbug branch

Siggiewi
Zebbug branch
San Gwann
02 December
Swieqi
San Gwann branch
San Gwann branch
The table below shows in which branches we will discontinue teller service and the nearest ones which will retain this service. It also indicates the nearest ATMs and deposit machine available.
Customer Service Centre Mellieha
With effect from 11 November
Nearest Teller Services Mosta
ATMs in the vicinity Mellieha branch
Deposit machines in the vicinity Mellieha branch
Customer Service Centre Zabbar
With effect from 18 November
Nearest Teller Services Zejtun

Paola
ATMs in the vicinity Zabbar branch
Deposit machines in the vicinity Zabbar branch
Customer Service Centre Zebbug
With effect from 25 November
Nearest Teller Services Qormi

Rabat
ATMs in the vicinity Zebbug branch

Siggiewi
Deposit machines in the vicinity Zebbug branch
Customer Service Centre San Gwann
With effect from 02 December
Nearest Teller Services Swieqi
ATMs in the vicinity San Gwann branch
Deposit machines in the vicinity San Gwann branch

More details

We are very excited on the opening of our new ‘regional flagship branch’ in Qormi in 2020 which will be our largest branch in Malta and will deliver the best of the bank’s services with improved access such as parking. 

Details of this and of our investment in regional branches and Wealth Centres will be announced in due course.

The branch finder tool will be kept up to date with changes on an ongoing basis.

Frequently Asked Questions

Approved and issued by HSBC Bank Malta p.l.c, (116, Archbishop Street, Valletta VLT 1444). HSBC is a public limited company regulated by the Malta Financial Services Authority and licensed to carry out the business of banking in terms of the Banking Act (Cap.371 of the Laws of Malta). HSBC is licensed to conduct investment services in terms of the Investment Services Act (Cap.370. of the Laws of Malta) and is enrolled as a Tied Insurance Intermediary for HSBC Life Assurance (Malta) Ltd under the Insurance Distribution Act (Cap. 487 of the Laws of Malta).

 

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