As a result of the coronavirus emergency, the Maltese Government has implemented a number of measures as detailed on covid19malta.info. This provides updates about local and international health authorities’ responses to COVID-19.
HSBC has taken a number of precautionary measures. Please visit this webpage regularly for the latest updates.
Keeping you safe
Minimum Cash Withdrawals from Branches
- Customers can only withdraw cash from branch tellers from a minimum of €500 upwards
- Customers needing to withdraw less than €500 must use the ATMs
- Customers who do not own a debit card will be allowed to make a one-time withdrawal at the teller. At this time customers will be requested to apply for a debit card which will be necessary to make future withdrawals through the ATM
With immediate effect deposits will not be accepted at our teller points. All deposits, whether cash or cheques, must be made through our ATMs and Deposit Machines. Click here for our ATM and Deposit Machine locator.
With immediate effect, coins will only be distributed in standard bag amounts and not in loose denominations. Till further notice, this service will only be available on Fridays.
|Monday - Friday||08:30 - 13:30||Full service|
|Friday||13:30 - 16:00||By appointment. No teller service|
|Saturday||08:30 - 12:30
|Day||Monday - Friday|
|Time||08:30 - 13:30|
|Time||13:30 - 16:00|
|Service||By appointment. No teller service|
08:30 - 12:30
The Business Banking Centre for Commercial Customers will also be operating normally.
Please note that we will be limiting access to the premises in order to safeguard our employees and our customers.
We recommend that you use our alternative channels, including Online Banking, Mobile Banking app and Phone Banking. You are also reminded that Debit and Credit Cards can be used for purchases and online payments.
For more information, visit the links below.
We apologise for any inconvenience.
Financial support measures
The following concessions will apply to eligible Fusion customers.
• Capital repayment holidays
For customers who are facing loss of business we will consider short term capital repayment holidays on term lending. Interest repayments will need to continue being made throughout the term of the concession. This will enable businesses to meet other payments until the situation reverts to normal.
• Fee free temporary short-term working capital funding
To help customers who are facing cash flow problems due to loss of business arising as a result of the outbreak, we will consider fee free temporary short-term working capital funding.
To get more information, kindly contact us and we will get back to you as soon as possible.
If you are an eligible Premier/Advance or Business cardholder, your travel insurance policy is still in force through the HSBC Travel and Purchase Protection Insurance cover.
Claims and conditions of cover related to the COVID-19 or any other situations will be assessed on a case by case basis. Please contact Mediterranean Insurance Brokers (Malta) Ltd on:
In the light of the COVID-19, Citadel Insurance plc would like to clarify that the HSBC cardholders that are eligible for the Travel Scheme are covered for cancellation or curtailment charges in the event of unavoidable cancellation or curtailment of the journey or holiday as a result of illness or quarantine or death of Yourself or of Your travelling companion or of any person with whom You have arranged to stay. This is subject to policy terms and conditions.
However, the policy does not cover cancellation or curtailment charges as a result of government restrictions on travel following an epidemic, pandemic or inter alia due to cancellation of flights or accommodation or trips by the airline or hotel or organiser, or closure of airports or cancellation of events by organisers, or cancellation for precautionary reasons.
Wealth management services will be provided by appointment from the above mentioned branches.
If you have queries regarding your pending homeloan application please book an appointment.
Beware of fraud
Alternative ways to bank
Frequently asked questions
If you need any information, visit these help sections.