I have received my new card. Do I need to activate it?
As a new security feature, all new and replacement cards (both debit and credit) are sent to customers in an inactive state. To activate a card, all you need to do is make a PIN based transaction on any Local HSBC ATM (such as a balance enquiry, deposit, cash withdrawal or PIN change). Until you make this transaction on one of our ATMs you will not be able to use your card.
I have received my new card but I have not received my PIN?
It is important to note that PINs are only generated in the following scenarios.
new card application
lost / stolen
If you have requested us to change your card as it was damaged or in the case of change in surname, your PIN will remain unchanged. This means that you will be able to use your card with the old PIN.
** Please remember to activate your new card once this is received **
What if I forgot my PIN?
In case that you have forgotten your PIN, please get in touch with our Contact Centre team or Branch network and ask for a PIN re-advice.
Alternatively, if you are subscribed to our Online Banking, you may also send us an Online Banking message by selecting: Secure Messages, then Send us a Message, then Card Pin request.
When will contactless functionality be activated and what if I still do not have a contactless card?
Contactless functionality will be activated by end of February 2022. We will gradually be replacing all non-contactless Credit and Debit Cards throughout the coming months. You do not need to do anything from your end as all non-contactless cards will be replaced through an automatic process.
What other features will HSBC provide me with?
With our new cards system in place, should you wish you can now change the PIN on your Credit / Debit card any time you want from any of the local HSBC ATMs.
You can also unblock your card in case you had previously entered a wrong PIN in an ATM or POS and your card is blocked. You will now be able to unlock it again through a local HSBC ATM and by selecting the unblock PIN option. You will need to enter your PIN to do so. If you have forgotten your PIN, please call at your nearest Branch or our Contact centre and ask for a PIN re-advise.
Such new features for PIN Change & Pin Unblock will be available by end of February 2022 as we need to deploy software updates on all our ATM systems post live date of 7 February 2022.
What is Contactless and how does contactless work?
Paying with a contactless card is easy and can be done by simply tapping your card against a Point of Sale machine. If your purchase exceeds the €50, you can still tap your card to the point of sale but you will be prompted to input your PIN. As an extra precaution, you will be asked to enter your PIN once you exceed a total of €150 in contactless transactions, following which the limit will be reset.
*The €50 is the maximum allowed by law. This amount may vary by country/merchant.
How is the interest on my Credit Card calculated?
Our Cards Conditions of Use Section 2.3 state that we do not charge interest on purchases (excluding Cash Advances), that are fully repaid within the 56 days’ grace period. Going forward, if you choose to make a partial payment on the amount purchased, the remaining unpaid balance will incur interest from the date on which this transaction was booked to your account. Interest will be calculated on a daily basis and worked out on the basis of a 360-day calendar year.
Cash Advances refer to any cash related payments, including but not limited to ATM withdrawals, top-ups to non-HSBC accounts / cards, cash withdrawn over the counter, purchase of gaming chips, cryptocurrencies, traveller’s cheques, foreign currency and transfer of funds from credit card accounts. Please note that Interest is charged on the balance on your card (which would include transaction fees as well as other card related fees) from the date on which the transactions and related fees are posted to the account, until the date on which the balance is paid in full.
What are the changes being introduced to the Cards Reward System?
For Advance Credit Card holders
Account holders earn Points on the amount debited to their Account in euro for all Eligible Spending. Monthly account statements will show one Point for every €3.00 (including VAT) for euro transactions and one Point for every €1.00 (including VAT) for non-euro transactions of Eligible Spending. Points will be awarded for each separate transaction. Amounts below €1 for non-euro transactions and amounts below €3 for euro transactions, and any cents in respect of each transaction, will be disregarded and will not be accumulated to your total number of points.
Points are valid for up to two years from the month that they are first shown on the monthly account statement. Each redemption must be of a minimum of 5,000 points. Every time you earn 5,000 points, we will credit your card account with a €20 cashback. You do not need to do anything as we’ll take care of it for you.
For Premier Credit Card holders
Account holders earn Points on the amount debited to their Account in euro for all Eligible Spending. Monthly Account statements will show one point for every €2.00 (including VAT) for euro transactions and 5 points for every €2.00 (including VAT) for non-euro transactions of Eligible Spending. Points will be awarded for each separate transaction. Amounts below €2 and any cents in respect of each transaction will be disregarded and will not be accumulated to your total number of points.