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Contact us

Telephone

Personal banking telephone numbers
Service
Telephone number
Automated Banking service
Customer Service Representative
Phone banking service +356 2380 2380 24 hours a day, 7 days a week 8:00am to 8:00pm excluding Sundays and public holidays
Online banking support +356 2380 2380
N/A 8:00am to 8:00pm excluding Sundays and public holidays
Mobile banking support +356 2380 2380
N/A
8:00am to 8:00pm excluding Sundays and public holidays
Premier Direct +356 2148 9100
24 hours a day, 7 days a week
24 hours a day, 7 days a week
Advance hotline +356 2148 9101
24 hours a day, 7 days a week
24 hours a day, 7 days a week
Lost or stolen card enquiries +356 2148 3809
N/A
24 hours a day, 7 days a week
General card enquiries +356 2380 2380
N/A
8:00am to 8:00pm excluding Sundays and public holidays
Personal banking telephone numbers
Service
Phone banking service
Telephone number
+356 2380 2380
Automated Banking service
24 hours a day, 7 days a week
Customer Service Representative
8:00am to 8:00pm excluding Sundays and public holidays
Service
Online banking support
Telephone number
+356 2380 2380
Automated Banking service
N/A
Customer Service Representative
8:00am to 8:00pm excluding Sundays and public holidays
Service
Mobile banking support
Telephone number
+356 2380 2380
Automated Banking service
N/A
Customer Service Representative
8:00am to 8:00pm excluding Sundays and public holidays
Service
Premier Direct
Telephone number
+356 2148 9100
Automated Banking service
24 hours a day, 7 days a week
Customer Service Representative
24 hours a day, 7 days a week
Service
Advance hotline
Telephone number
+356 2148 9101
Automated Banking service
24 hours a day, 7 days a week
Customer Service Representative
24 hours a day, 7 days a week
Service
Lost or stolen card enquiries
Telephone number
+356 2148 3809
Automated Banking service
N/A
Customer Service Representative
24 hours a day, 7 days a week
Service
General card enquiries
Telephone number
+356 2380 2380
Automated Banking service
N/A
Customer Service Representative
8:00am to 8:00pm excluding Sundays and public holidays
Business banking telephone numbers
Service Telephone number Automated banking service Customer Service Representative
Business Contact Centre +356 2380 8000
N/A 8:00am to 5:00pm excluding Saturdays, Sundays and Public Holidays
Phone banking Support +356 2380 8000
24 hours a day, 7 days a week 8:00am to 5:00pm excluding Saturdays, Sundays and Public Holidays
HSBCnet support +356 2380 8000
N/A
8:00am to 4:00pm excluding Saturdays, Sundays and Public Holidays
HSBCnet Mobile support +356 2380 8000
N/A
8:00am to 4:00pm excluding Saturdays, Sundays and Public Holidays
EPOS / Card Merchants Enquiries +356 2148 8400
24 hours a day, 7 days a week on technical enquiries and card authorisations
Account enquiries 8:00am to 5:00pm excluding Saturdays, Sundays and Public Holidays
Business banking telephone numbers
Service Business Contact Centre
Telephone number +356 2380 8000
Automated banking service N/A
Customer Service Representative 8:00am to 5:00pm excluding Saturdays, Sundays and Public Holidays
Service Phone banking Support
Telephone number +356 2380 8000
Automated banking service 24 hours a day, 7 days a week
Customer Service Representative 8:00am to 5:00pm excluding Saturdays, Sundays and Public Holidays
Service HSBCnet support
Telephone number +356 2380 8000
Automated banking service N/A
Customer Service Representative 8:00am to 4:00pm excluding Saturdays, Sundays and Public Holidays
Service HSBCnet Mobile support
Telephone number +356 2380 8000
Automated banking service N/A
Customer Service Representative 8:00am to 4:00pm excluding Saturdays, Sundays and Public Holidays
Service EPOS / Card Merchants Enquiries
Telephone number +356 2148 8400
Automated banking service 24 hours a day, 7 days a week on technical enquiries and card authorisations
Customer Service Representative Account enquiries 8:00am to 5:00pm excluding Saturdays, Sundays and Public Holidays

Complaints

At HSBC we are committed to providing you with a first-class service and effectively delivering the products and services you need. Even with the best of intentions, we know things can go wrong. So, if for any reason you are not entirely satisfied with any aspect of our service, please let us know as soon as possible. We`ll investigate the situation and where necessary, set about putting things right as quickly as possible. We may also take steps to avoid similar problems happening in the future. Your views are important to us and your feedback is key to improving the products and services we offer.

We take customer service very seriously, and as such we have a complaint handling procedure in place.

We shall issue an acknowledgment for any complaint received from you within 48 hours. We will then provide you with a definitive reply as soon as the relevant facts of the complaint have been investigated, using the timescales below:

  • Premier customers: 5 working days
  • Advance customers: 10 working days
  • Retail / commercial: 15 working days

Submitting a complaint

If you're an existing customer and use our online banking then the quickest and most secure way is to login to your online banking, click on the 'Contact centre' menu, on the left hand side of the screen, and choose the 'Send message' option.

If you do not currently use our online banking, you can send us your complaint, by completing our online complaint form or else by contacting us on +356 2380 2380. Please note that if your complaint is account specific, or contains personal confidential information, you are kindly requested to contact us on +356 2380 2380.

If you then feel that your concern has not been dealt with to your complete satisfaction, you may also direct your complaint by writing to the Arbiter of Financial Services at the below address: 

Office of the Arbiter for Financial Services

First Floor, St Calcedonius Square

Floriana FRN5130

Malta

or by visiting the Arbiter for Financial Services site

 

Complaints with the Arbiter for Financial Services' Office should always be made in writing.

Internet

Send a message securely via online banking

If you need to include sensitive information about your accounts with us, please do so via online banking Secure Messaging. Click on the button below to log on to online banking and send us a secure message now.

Request an appointment

Request an appointment with a Sales and Service Branch Manager, a Business Specialist or any other bank official.

Send us an e-mail

It is extremely important that in your email you do not include any confidential information related to your accounts with us (e.g. account number, balance, etc), where possible use online banking Secure Messaging (see above) to send account related queries.

Post

Kindly address your correspondence as follows:

 

Customer Relations Manager,

HSBC Banking Centre,

80, Mill Street,

Qormi QRM3101

Malta

Visit us

Social media

We'll never ask you to share any personal information on our social media channels, other than that which is needed to enter specific competitions. In the interest of security, please don't post your bank details anywhere on any of our pages.

Social media guidelines

Disclaimer

The Site is primarily intended for those who access it from within Malta. Because of this we cannot guarantee that the Site or the information thereon complies with law or regulation of other countries, or is appropriate for use, in other places. You are wholly responsible for use of the Site by any person using your computer and you must ensure that any such person complies with these Terms. The information provided on this Site is not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or regulation. This Site should not be considered as communicating any invitation or inducements to engage in banking or investment activity or any offer to buy or sell any securities or other instruments outside Malta.

Listening to what you have to say about our services matters to us.