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HSBC Premier Rewards Programme

Terms and conditions

HSBC Premier Rewards Programme – Terms and Conditions Definitions

Unless the context otherwise requires, the following terms shall have the meanings assigned to them in this definitions section:
Term Definition
Account HSBC Premier Credit Mastercard Account
Account Holder/s A customer holding an HSBC Premier Credit Mastercard Account
Bank HSBC Bank Malta p.l.c.
Points Points earned in terms of the terms of the Programme
Programme HSBC Premier Rewards Programme
Eligible Spending As the term is defined in clause 3 and 4 of the Programme hereunder, and subject to the exclusion under clause 5 of the Programme.
Unless the context otherwise requires, the following terms shall have the meanings assigned to them in this definitions section:
Term Account
Definition HSBC Premier Credit Mastercard Account
Term Account Holder/s
Definition A customer holding an HSBC Premier Credit Mastercard Account
Term Bank
Definition HSBC Bank Malta p.l.c.
Term Points
Definition Points earned in terms of the terms of the Programme
Term Programme
Definition HSBC Premier Rewards Programme
Term Eligible Spending
Definition As the term is defined in clause 3 and 4 of the Programme hereunder, and subject to the exclusion under clause 5 of the Programme.

The HSBC Premier Rewards Programme Terms and Conditions

  1. Membership of the Programme is automatic for and open only to all Account Holders who are aged 18 years or over.
  2. Account holders earn Points on the amount debited to their Account in euro for all Eligible Spending. Monthly account statements will show one (1) point for every €2.00 spent (including VAT) for euro transactions and five (5) points for every €2.00 spent (including VAT) for non-euro transactions of Eligible Spending. Points will be awarded for each separate transaction. Any amounts below €2.00, and any cents in respect of each transaction, will be disregarded and will not be accumulated to your total number of points.
  3. Eligible Spending consists of goods or services purchased in Malta or abroad by Account Holders for their personal use and which are not returned or refunded.
  4. Spending by your nominated Additional Cardholder on items covered in Clause 3 also counts as Eligible Spending.
  5. The following items do not count as Eligible Spending:
    – interest or any other charges added to your statement;
    – cash advances including any cash related payments, including but not limited to cash withdrawals by means of an ATM, cash withdrawn over the counter, purchase of gaming chips, crypto currencies, traveller cheques, foreign currency and any transfer of funds from credit card accounts;
    – ATM transactions;
    – business related transactions, that is, transactions that are not considered by the Bank to be of a personal nature.
    – any card transactions made in respect of bets, casino gaming or other gaming or betting.

    These transactions do not thus generate any loyalty reward points under the HSBC Rewards Programme.
    The Bank reserves the right to immediately amend, rectify and deduct any Points already earned which do not constitute Eligible Spending in terms of clause 3 and 4.
  6. The following information in relation to the Programme will appear on each monthly statement issued:
    – the total number of Points brought forward from the previous statement;
    – the total number of Points earned during the statement month;
    – the total number of Points redeemed during the statement month;
    – the total number of Points expired;
    – the total number of Points closing balance.

Life of Points

You will be eligible to receive Points from the date on which the Account opens or when Account Holder opens his Account, whichever is the latest.

Points are valid for up to two years from the month that they are first shown on your statement. After that, expired points will be deducted monthly on a first in, first out basis.

Redemption of Points

When redeeming your Points, we will deduct the Points earned in chronological order, in a way that the earliest accumulated Points will be redeemed first.

  1. Points will automatically be redeemed for cash back when you reach 5000 points. For each 5000 points, €20 will be given in your credit card account.
  2. Points earned cannot be transferred to another individual.
  3. If your Account is closed, no further Points will be earned. We reserve the right to cancel any Points left on the account upon closure.

Miscellaneous

  1. If the HSBC Premier Credit Card facility is withdrawn as a result of your breach of the terms of your card agreement with us, we will be entitled to deduct all the Points which you and any Additional Cardholders have earned leaving you with a nil Points total.
  2. We may at our discretion change the number of Points you earn for your Eligible Spending or the period during which you must use your Points by giving you at least 30 days' notice in writing. Points not reaching the minimum balance points required for redemption will be lost. The change will take effect from the date stated by us in the notice.
  3. Any income or other taxes and duties which may become payable are your responsibility and we make no representations regarding the current or future tax implications of earning or using the Points under the Programme.

The Bank may, at any time develop special promotions where Account Holders may earn Points under different conditions. Points given under these promotions will be referred to as Bonus Points and will have their conditions disclosed to the Account Holders.

Termination of Programme

  1. We may terminate the Programme at any time by giving you at least 30 days' notice in writing.
  2. Termination will take effect from the date stated by us in the notice. No notice period applies in those instances explained in clause 3 and 4 below.
  3. We reserve the right to deduct all Points earned by you whilst your Account exceeds the agreed limit or payment is overdue. Once the position is regularised you will be able to earn Points as usual subject to Termination Clause 4 below. Any Points deducted during the period when the Account was not in order will not be refunded.
  4. We reserve the right to immediately terminate or suspend your participation in the Programme and to deduct any Points you or any Additional Cardholder have earned if you have not observed these terms and conditions (including failure to meet eligibility criteria) or are in breach of your HSBC Premier Card Conditions of Use or any other agreement with us.
  5. Should the Bank determine that the Programme is not being used by you (or any Additional Card Holder) for personal purposes, the Bank reserves the right to terminate your existing Proposition and/or switch your existing Proposition to another Programme at any time by giving you at least 60 days' advance notice in writing which would include advising you of the terms and conditions of the new Programme (if applicable). Switching would entail that all benefits and any credit limits enjoyed under your present proposition are revoked and new benefits and credit limits (if any) of the new Programme will apply. Otherwise the notification will advise that the Programme is being terminated and all benefits are considered as revoked.

Queries

Any queries regarding these terms and conditions, the Points you have been allocated or redemption should be referred to our Premier Customer Service on +(356) 2148 9100.

The Bank will only investigate queries concerning Points earned, Points used or other matter affecting your Points total communicated to us within six months of the date which relates to the enquiry.

Listening to what you have to say about our services matters to us.