In today's increasingly connected world, it's more important than ever to ensure your security - especially when it comes to banking. That's why we're introducing HSBC Safeguard: a series of initiatives designed to provide better protection for all of our customers from fraud and to ensure HSBC meets with compliance obligations in connection with the detection, investigation and prevention of financial crime across our global processes and systems.

Information is key to protection

Our systems and processes rely on us having the most up-to-date information about all of our customers. Soon you will be asked to do one or all of the following:

  • confirm or update your existing personal or business details
  • provide some new information which may include original documents

We understand that this may cause some inconvenience, and we apologise in advance for this, but we will work with you to ensure the process is as simple and straightforward as possible.

Telephone security

As a valued HSBC customer, we need to contact you by telephone from time to time to discuss some details concerning your financial arrangements. We have specifically designed telephone security questions which help us maintain confidentiality and keep your information secure. Security questions consist of series of simple questions about your personal and financial details, the bank will not ask you to disclose any details that can be used to access your accounts, like your HSBC Secure Key, debit/credit card PIN or CVV codes.

These security questions are usually asked at the call opening and we can not divulge the nature of the call prior to passing through this process.

Frequently asked questions


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