For customers who have already received a communication on the Customer Account Fee
What has changed?
HSBC and the MFSA are currently discussing the implementation of the fee. However, as you were advised, you currently meet one of the exemptions, and as a result, the fee would not be applicable to you. Should anything change we will communicate with you accordingly.
For customers who have not received a communication on the Customer Account Fee
What has changed?
HSBC and the MFSA are currently discussing the implementation of the fee. As a result of this, the planned communications to our customers have been temporarily paused, however all customers will be communicated with in due course following the completion of our discussions.
Our personal banking tariff is changing
Whilst the bank has a clear strategy to enable customers to meet their banking requirements, you may be aware that the operating environment has changed significantly in recent years. As a result, the cost of providing our services has increased significantly.
What is changing?
In order to cover part of its costs, the Bank will start charging a €5 monthly fee to those customers who do not qualify for any of the exemptions mentioned below.
How will the fee work?
The fee shall not be charged to customers who pay in a minimum of €2300* (€1250 if 61 years old or over) over a 3-month period into any of their current or savings accounts held with HSBC Malta.
*Transfers made between accounts held by the same customer (in both joint and sole name) are not taken into account for the purposes of this exemption.
Therefore, every month we will check the account activity over the previous 3 months to determine if the fee will be charged or not
The monthly fee will also not apply if:
- You hold one of the following products: a Home Loan, a Home Owner loan, a Personal loan, or a Wealth Investment Product distributed through the HSBC Bank Malta p.l.c. ; or
- You are already paying the monthly HSBC Advance proposition fee; or
- You receive disability, medical sickness, and unemployment government assistance benefit in your HSBC Malta accounts; or
- You are a student (a customer who is up to 25 years of age, currently following a studies programme and hold a Student Account with HSBC Malta) or a minor (a person under 16 years of age); or
- You are a new customer of HSBC Malta (you will be excluded from this fee for the first six months from the date when your customer relationship was set up); or
- You are a member of a joint account where any one of the other account holder meets any of the above criteria or you hold a supplementary credit card where the main card holder is exempted from this fee.
What is the Customer Account Fee? Why is the Bank charging this fee?
How does the Customer Account Fee work?
What is the difference between the Customer Account Fee (CAF) and Minimum Balance Fee (MBF)?
When will the Customer Account Fee be debited?
Which account will the Customer Account Fee be taken from? Can I change this?
What can I do to be exempt from paying the Customer Account fee?
Who can I speak to if I have more questions?
If I meet the exemptions, do I need to do anything else?
I only have a Term Deposit with you. How will this work for me?
Approved and issued by HSBC Bank Malta p.l.c, (116, Archbishop Street, Valletta VLT 1444). HSBC is a public limited company regulated by the Malta Financial Services Authority and licensed to carry out the business of banking in terms of the Banking Act (Cap.371 of the Laws of Malta). HSBC is licensed to conduct investment services in terms of the Investment Services Act (Cap.370. of the Laws of Malta) and is enrolled as a Tied Insurance Intermediary for HSBC Life Assurance (Malta) Ltd under the Insurance Distribution Act (Cap. 487 of the Laws of Malta).
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