Financial Crime Regulatory Orders Officer

"My journey with HSBC began in Sri Lanka in 2015, upon the completion of my Bachelors in International Relations. In the beginning, I worked as an executive for Banking Operations. This experience laid the foundation for my expertise in Compliance and Risk.

Over the years, it has been a privilege for me to work under a diverse multicultural environment including the Canadian and British teams which I was able to work with closely. This period in the Banking Operations sector not only helped me gain knowledge in the Compliance and Risk aspects but also gave me the opportunity to be a part of several process migrations and process optimisations. Apart from the professional growth, being a part of many social projects led by the bank, I truly believe enhanced my personal and professional life.

My journey to Malta began in May 2023, with a deep desire to immerse myself in a culture that values diversity and my decision to move was fuelled when I got to know that Malta offers the perfect environment to grow in Compliance area. The Mediterranean lifestyle and of course the Maltese coastline were a definite bonus.

Adapting to a new county has been a rewarding challenge which allowed me to bring a fresh perspective to my current role as a Regulatory Orders Officer.  Support which was extended to me by my fellow teammates made it a smooth transition for me.

The work life balance culture which HSBC always encourages helped me greatly to be invested in my lifelong passion for photography and rock climbing, which motivated me in the focus of my personal growth.

Looking ahead, I’m excited to continue my journey in this beautiful island under the roof of HSBC, and I am eager to contribute towards an innovative future for Risk and Compliance here in Malta".

Head of Business Banking - Commercial Banking

"With over 35 years of service at the Bank, my career journey has taken me through diverse roles, from Retail to Commercial Banking (CMB), Fund management, Wholesale risk, and Regulatory Compliance, before returning to CMB as the Head of Business Banking, my current role.    

My role which is primarily client focused, entails supporting CMB in achieving revenue growth and supporting CMB’s succession plan.  I am part of CMB’s executive committee and a typical day for me would be in and out of client and internal meetings, driving new business and supporting the Business Banking team in delivering CMB’s strategy.

What has kept me with HSBC for so long? 
The countless opportunities for growth, supported by continuous professional development (CPD) and training, both online and in the classroom. I also had the privilege of coaching bank employees for two consecutive years through HSBC’s coaching circles programme. I am a firm believer in lateral moves, allowing for broad learning experiences, which have been invaluable to my development and career progression.

My journey has primarily been that of an individual contributor, but stepping into the Head of Business Banking role ignited a passion for people management. Over the past four years, leading a team of 33 employees has taught me the importance of communication, empathy, and motivation. Understanding and nurturing each team member’s strengths has been deeply rewarding.

HSBC’s support extends beyond daily work, including my pursuit of a Chartered Banker MBA. More recently, a four month short-term assignment in Paris thanks to the International Careers connections programme. This was a lifelong dream which allowed me to experience a much larger market, working and living abroad while maintaining strong ties with my team in Malta.

Spending time with my family is important and with the flexibility that HSBC provides, it’s possible to achieve my personal and professional dreams".

Personal Banker - Wealth and Personal Banking

"The Advanced Diploma in Financial Services course at MCAST gave me the opportunity to apply for job exposure within various financial institutions in Malta. After considering different options available to me, I chose an apprenticeship within HSBC. I chose HSBC based on my research on it being a worldwide bank and because it gives you the opportunity to grow within the organisation itself both in Malta and abroad.

During the 2-year apprenticeship with HSBC I gained hands on experience together with building skills relative to the banking industry. My programme was tailored so that I had the opportunity to work both in the branch network (customer facing) and also in our back offices. In this way I could better understand the whole customer journey and the link between the back office departments. This experience was of great benefit for me since I was now more convinced that I wanted a career in the branch network.

After completing my course, I was on the lookout for any opportunities within the banking sector especially HSBC since I already had knowledge of systems and procedures. I applied for the post of teller within HSBC and was employed soon after.

I settled in immediately, finding a lot of help from colleagues. I was coached and guided both in my role as a teller and also on different branch tasks. Within a few months, I had gained enough confidence, exposure and experience to progress in my career.  In June 2018 I was promoted to a premium banker. I learn new skills on a daily basis but I make it a point that I achieve my goals and that of the whole team. Although challenging at times, I like working in a front facing role. HSBC has given me the opportunity to embark on a career journey, which gives me a lot of satisfaction and benefits".