Careers at HSBC Malta

• Are you looking to start a challenging career with a world of opportunities?
• Do you have strong communication skills and derive job satisfaction from providing excellent customer service?
• Do you champion sound values and ethics and believe in doing the right thing?

We need talent like you to help us meet our ambition here in HSBC Malta. Your contribution will help evolve and grow our business.

If you feel you would like to be part of this team and you are ready to show your best talents, we want to hear from you.

• Be handling customer contacts in a Contact Centre environment on multiple products and propositions
• Provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
• Listen to the customer and establishes their needs to offer relevant products
• Take ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
• Be responsible for achieving individual Key Performance Indicators whilst maintaining quality and compliance
• Accurately fulfil customer needs through effective relationship building

• Strong communication skills
• Fluency in Maltese and English languages, both spoken and written.
• IT Literacy
• Positivity, enthusiasm and be a flexible team player
• 5 'O' level passes (minimum grade 5/C, level 3 or equivalent, including Maths, Maltese and English)
  
  OR
  
  MCAST Level 4 Diploma in Financial Services or similar.
  
  OR
  
  Minimum 1 year of customer service experience

These roles are on a full-time basis. Role offers the possibility for hybrid working after 6 months in the role.

You can submit your application by completing and submitting the application form (PDF) electronically.

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.

The Universal Banker role empowers our staff to be more empathic towards customer needs, take more ownership and increased skills and provide greater customer service at first point of contact. The Universal Banker will be able to serve our customers universally also including Premier and Personal Lending to enable a one stop shop support to customers.

Job holder is expected to identify and fulfil customers’ evolving needs and referring cross-sales opportunities. The job holder will also be expected to undertake a wide range of front office duties as may be required.

We need talent like you to help us meet our ambition here in HSBC Malta. Your contribution will help evolve and grow our business.

If you feel you would like to be part of this team and you are ready to show your best talents, we want to hear from you.

• Deliver the best service for all Wealth & Personal Banking customers
• Be opening accounts and provide basic banking needs to our customers
• Cater for Lending needs, enquiries and requests of Bank's customers as well as non-customers in general
• Handle customer complaints, problems and difficulties, offering appropriate solutions and/or ensuring immediate follow up
• Attain our customer service branch objectives, focusing on customer needs
• Maintain excellent quality of work while seeing to customer requests and carrying out administrational tasks

• Passionate delivery for excellent customer service being committed to empathize and delight our customers
• An ability to have open discussions with customers to identify their needs and offer the appropriate service / product
• Proven previous experience in customer facing banking role or in possession of, or in the process of obtaining a qualification in banking, finance or related area
• High performance, flexible approach, willing to adapt to change, and have good interpersonal & IT skills
• Excellent communication skills and fluency in English & Maltese
• A cordial and calm disposition, capable of working under pressure, and have effective team working skills
• 4 'O' level passes (minimum grade 5/C or level equivalent including Maths, Maltese and English) OR MCAST Level 4 Diploma OR higher education OR experience in banking

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

This role is offered on a full-time basis. Will be based in one of our branches (opening hours available on website).

You can submit your application by completing and submitting the application form (PDF) electronically. 

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.

HSBC’s Legal function plays an important role in protecting our reputation by helping to future-proof the organisation through a robust legal advisory practice. The team offers a diverse range of legal skills and practice specialisms. 

The role entails providing legal advice, guidance and support to ensure that the Bank’s exposure to legal risk is managed.

• Provide prompt, commercial, practical counsel and legal support on a variety of legal matters, including contracts vetting relating to secured credit facilities, and other advice on corporate, banking, insurance and other financial services-related legislation
• Be pro-active in the provision of legal support and in advising the business promptly of material legal developments and their implications by keeping abreast with new legal and regulatory proposals
• Ensure senior legal management is fully briefed on legislative changes impacting HSBC and any of its lines of business
• Liaise with notaries, panel law firms and other appropriate external parties (incl. regulators where necessary) as directed by senior management
• Maintain and develop positive and professional working relationships with all team members within Legal Office and other bank colleagues
• Assist the business to remain compliant with legal risk management requirements

• Sharp insight to be able to make sound and independent decisions
• Flexible, proactive with strong organisational skills
• Strong stakeholder management skills and collaborative approach
• Fluency in English and Maltese languages,
• A LL.B (Hons) and M.Adv (Melit.) warrant to practice as advocate under the laws of Malta or in the process of obtaining such warrant.

This role is on a full-time basis and offers the opportunity for hybrid working.

Due to the urgency of the role, applicants must possess the EU right of free movement of workers.

You can submit your application by completing and submitting the application form (PDF) electronically. 

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.

• Deliver a high-quality service to both external and internal customers and maintain an excellent relationship with them by acting as their main reference point
• Be creating and maintaining process procedures and working with the team on process improvements
• Ensure the daily processes are completed within the stipulated deadline
• Work closely with internal stakeholders including the branch network staff, lending specialists and Compliance on the handling of mortgage applications and customers queries
• Identify and highlight risks as appropriate

• Strong communication and interpersonal skills with the ability to have open discussions with internal customers to identify their needs and offer appropriate service / products
• Fluency in Maltese language is desirable.
• Knowledge of the bank’s mortgage proposition and process (desirable)
• Experience in a high performing service delivery team environment with the ability to work in an organised, fast paced environment
• Excellent collaboration skills with the ability to maintain professional relations with stakeholders
• Strong risk management skills with a proven ability to identify risks, issues, and root causes

This role is on a key/full-time basis and offers the opportunity for hybrid working.

Due to the urgency of the role, applicants must possess the EU right of free movement of workers.

You can submit your application by completing and submitting the application form (PDF) electronically. 

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.

• Translate business needs into clear user stories, process flows, acceptance criteria and non-functional requirements
• Lead integration-focused analysis covering APIs, data mapping, error handling, event flows and reconciliation requirements
• Own or co-own the SIT and UAT approach, including test strategy, scenarios, coverage, defect management and reporting
• Support Agile delivery through backlog refinement, sprint planning, delivery ceremonies, dependency management and impediment removal
• Coordinate with programme teams, architects, developers, vendors, Operations and business stakeholders to resolve risks and dependencies
• Prepare governance artefacts and readiness assessments covering integration, environments, testing, cutover and hyper-care

• A degree in Information Technology, Computer Science, Business or a related discipline, with demonstrable technical exposure. A master’s degree is advantageous but not essentiai
• ISTQB Foundation or an equivalent software-testing certification
• An Agile or Scrum certification, such as PSM I, CSM or equivalent
• Practical experience with digital-channel and integration-heavy environments, including APIs, middleware, core banking (or other financial services), payments and consumer IAM. Experience in IBM ACE, Azure, Jira, DevOps, CI/CD is advantageous but not essential
• Strong experience designing and coordinating SIT and UAT in a regulated financial-services environment
• The ability to interpret API specifications and technical logs, and to translate technical risks into clear business impacts

If you meet the core requirements but are missing one or two of the other listed criteria, we still encourage you to apply if you believe you have the relevant capabilities and experience for the role.

This role is on a full-time basis and offers the opportunity for hybrid working.

Due to the urgency of the role, applicants must possess the EU right of free movement of workers.

You can submit your application by completing and submitting the application form (PDF) electronically. 

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.

• Develop strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position the bank as the market leader in this segment and win new business
• Drive revenue growth through understanding customer and prospects needs and by adopting a solutions-focused approach which engages clients and prospects, increasing new business opportunities
• Protect the bank’s reputation and ensure an acceptable risk profile whilst deepening your understanding of the client through credit and customer due diligence reviews
• Work on the preparation of structured and focused application remarks for clients, covering annual reviews and new money proposals
• Collaborate with product partners to assess customers’ needs and offer appropriate solutions
• Ensure adherence to all applicable standards and policies, including financial crime risk management

• Robust commercial lending, risk assessment and analytical skills
• Good level of business acumen and commercial awareness, including economic, cultural, procedural, regulatory and financial crime issues
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines
• A passion for delivering excellent customer service and proactively looking for innovative ways to improve this service
• Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders/customers
• Excellent range of communication skills, including written and verbal. Fluency in both English and Maltese language is required

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

This role is open to full-time basis and offers the opportunity for hybrid working.

Due to the urgency of the role, applicants must possess the EU right of free movement of workers.

You can submit your application by completing and submitting the application form (PDF) electronically. 

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.

• Support month-end, quarter-end and year-end close activities
• Prepare journals, accruals, provisions, reclassifications, and reconciliations
• Analyse ledger balances and investigate unusual or material movements
• Ensure accounting entries are accurate, appropriately supported and approved in line with applicable procedures
• Contribute to the preparation of balance sheet and profit and loss reporting, together with related financial performance analysis
• Support the preparation of statutory accounts and regulatory returns, where applicable and within scope

• Advanced Microsoft Office skills, particularly in Excel
• Strong communication skills and the ability to work effectively with colleagues in different areas across the Bank
• Good analytical and numerical skills, with the ability to work with data, identify issues, and support practical solutions
• Familiarity with accounting and financial reporting will be considered an asset
• Sound experience in the financial services sector

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

This role is on a full-time basis and offers the opportunity for hybrid working.

Due to the urgency of the role, applicants must possess the EU right of free movement of workers.

You can submit your application by completing and submitting the application form (PDF) electronically. 

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.

Applications open between 19 and 26 October 2026.