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Cookie policy

Table of contents

Understanding why and how we use cookies

We use cookies to give you the best possible experience on our website.

Cookies allow you to do many things such as log on to online banking, have us 'remember' your log-in preferences, apply for products and services online and use financial tools like calculators.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device.

At HSBC, we use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to 'cookies' throughout, however it also covers these alternate mechanisms.

More information about cookies can be found on allaboutcookies.org.

How do cookies make our website safer and easier to use?

We use cookies to safeguard your privacy when you're browsing our website. We also use them to let you find and compare mortgages and use secure online application forms. If you leave a secure session window open when logged in to online banking, we use cookies to enhance your security by prompting you to end (or automatically ending) your secure session.

Finally, we use 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as HSBC is not responsible or liable for their privacy practices.

More about your privacy

To find out more about how HSBC protects your privacy when using our website, see our website Terms and Conditions  and  Privacy Statement.

Frequently asked questions

Essential cookies

These cookies are vital to us providing key features of our website, such as the ability to use online tools, log on securely and save your favourite articles.

Essential cookies
Cookie name Description
CAMToken
This helps us to recognise whether the customer is using the token during the identification and verification process.
JSESSIONID
This is important for session security as it identifies users by browser. Without it, the server cannot differentiate between different users on the same session using different browsers. 
MALTA-IB-DIGITAL-WDC / MALTA-IB-DIGITAL-SY
This cookies enables us to effectively manage Web traffic by balancing evenly between our servers to prevent our service from slowing down. 
DigestTracker
This cookie is important while browsing our website to allow full refresh of cached resources (e.g. when pressing Ctrl+F5 in the browser) so we can display updated content to you.
LtpaToken / Ltpa Token2
These cookies advise our server that your access has been verified. Without these cookies, you would have to go through the log on process every time you wanted to use functionality that requires user verification.
Mobile_Segment
This changes the background image displayed on the mobile app depending on what account you hold.
Platform
This is used for dynamic styling within the mobile app.
Return_history
This remembers the previous page to allow to navigate in the mobile app.
device-id
This stores the unique ID number of the mobile devices you use to access the site for fraud checking purposes.
native-app
This recognises the device you are using to access the site and directs you the most appropriate logon page (ie mobile or desktop). 
device-type
This recognises the device you are using to access the site and directs you the most appropriate logon page (ie mobile or desktop). 
Essential cookies
Cookie name CAMToken
Description This helps us to recognise whether the customer is using the token during the identification and verification process.
Cookie name JSESSIONID
Description This is important for session security as it identifies users by browser. Without it, the server cannot differentiate between different users on the same session using different browsers. 
Cookie name MALTA-IB-DIGITAL-WDC / MALTA-IB-DIGITAL-SY
Description This cookies enables us to effectively manage Web traffic by balancing evenly between our servers to prevent our service from slowing down. 
Cookie name DigestTracker
Description This cookie is important while browsing our website to allow full refresh of cached resources (e.g. when pressing Ctrl+F5 in the browser) so we can display updated content to you.
Cookie name LtpaToken / Ltpa Token2
Description These cookies advise our server that your access has been verified. Without these cookies, you would have to go through the log on process every time you wanted to use functionality that requires user verification.
Cookie name Mobile_Segment
Description This changes the background image displayed on the mobile app depending on what account you hold.
Cookie name Platform
Description This is used for dynamic styling within the mobile app.
Cookie name Return_history
Description This remembers the previous page to allow to navigate in the mobile app.
Cookie name device-id
Description This stores the unique ID number of the mobile devices you use to access the site for fraud checking purposes.
Cookie name native-app
Description This recognises the device you are using to access the site and directs you the most appropriate logon page (ie mobile or desktop). 
Cookie name device-type
Description This recognises the device you are using to access the site and directs you the most appropriate logon page (ie mobile or desktop). 

Functionality and performance cookies

These cookies give you extra functionality, such as being able to ask us to remember your preferences. They also let us monitor how our website is performing so we can make regular improvements.

Functionality and performance cookies

Cookie name

Description
WT_FPC
This Webtrends cookie identifies user behaviour over time to help us understand how many people come back to our site, how often, and what their preferences are. No personal information is stored in the cookie, nor do we extract any data from your machine. To read more about this third party cookie, including the provider's comprehensive privacy policy, please visit www.webtrends.com
BCSI-CSXXXXXXXX
This cookie is used by Webtrends for monitoring of our Web traffic. No personal information is stored in the cookie and no data is extracted from your computer/device. To read more about this cookie, including the provider's privacy policy, please visit www.webtrends.com
ACOOKIE
This Webtrends cookie identifies if you come back to our site, how often, and what your preferences are. No personal information is stored in the cookie and no data is extracted from your computer/device. To read more about this cookie, including the provider's privacy policy, please visit www.webtrends.com
opt_in_status
This cookie enables us to display the Cookie Policy banner in different parts of our website.
status_banner
This cookie enables us to display the Cookie Policy banner in different parts of our website.
banner_enabled_close_status
This cookie enables us to display the Cookie Policy banner in different parts of our website.
mobileBannerCounter
This cookie enables the smartphone app banner to be displayed when accessing the website from a smartphone.
oo_OODynamicRewrite_weight
This cookie is used to serve different comment cards based on predetermined functional areas of the HSBC site.
oo_inv_hit
This cookie is used to render a prompt for feedback after a set number of page views.
oo_inv_percent
This cookie determines if the customer meets a predetermined percentage of users that should receive an invitation to leave feedback.
oo_inv_reprompt
This cookie prevents multiple invitation solicitations to leave feedback.
ses_id
This is the timestamp to log the time spent by a visitor on your site.
_st
This is a number unique to the current page view.
v_id
This id value is unique to the visitor.
_ss
This is a flag value (0 or1) indicating the start of session.
_pn
This is the page number (_pn) value which starts over at 1 with each new session and increments every time utag.js loads.
_sn
This is the session count.
utag_main
This cookie used by our sites to manage tags on each of our pages.
utag_hsbc
This cookie used by our sites to manage tags on each of our pages.
AMCV_###@AdobeOrg
This cookie is used Adobe Analytics to identify a unique visitor.
s_cc
This cookie is used by Adobe Analytics. It is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True").
s_sq
This cookie is used by Adobe Analytics. It is set and read by the JavaScript code when the ActivityMap functionality is enabled; it contains information about the previous link on this site that was clicked on by the user.
mbox
This cookie is used by Adobe Target. It keeps a number of values to manage how visitors experience Target campaigns.
demdex
This cookie contains the demdex ID which is used to track users across the different Adobe products used on our sites.
TEAL
This cookie will be used to store session based information on which product ids have been viewed on this site.
HSBCUSERCOOKIE
This remembers your log on name or Internet Banking user id.
rememCheckboxCookie
This records users ‘remember my username’ selection on the log on page.

FromWebSite Flag

Flag indicates that user used a One click button

oldBrowserNotification

Flag indicates that Unsupported Browser Notification was closed (HDD-2325)

opt_in_status

Flag indicates that Advanced Cookie Banner was closed (HDD-3979)

banner_enabled_status_close

Date & time when Advanced Cookie Banner was closed (HDD-3979)

HSBC_CLIENT_COOKIE

Holds converted preferred locale e.g. en-us to en_US (HDD-1420)

notification_banner_dismissed

Flag indicates that Notification Banner Component was closed (HDD-3980)

smartBanner*

Flags indicates Smart Banner's status (HDD-4719)

Functionality and performance cookies

Cookie name

WT_FPC
Description This Webtrends cookie identifies user behaviour over time to help us understand how many people come back to our site, how often, and what their preferences are. No personal information is stored in the cookie, nor do we extract any data from your machine. To read more about this third party cookie, including the provider's comprehensive privacy policy, please visit www.webtrends.com

Cookie name

BCSI-CSXXXXXXXX
Description This cookie is used by Webtrends for monitoring of our Web traffic. No personal information is stored in the cookie and no data is extracted from your computer/device. To read more about this cookie, including the provider's privacy policy, please visit www.webtrends.com

Cookie name

ACOOKIE
Description This Webtrends cookie identifies if you come back to our site, how often, and what your preferences are. No personal information is stored in the cookie and no data is extracted from your computer/device. To read more about this cookie, including the provider's privacy policy, please visit www.webtrends.com

Cookie name

opt_in_status
Description This cookie enables us to display the Cookie Policy banner in different parts of our website.

Cookie name

status_banner
Description This cookie enables us to display the Cookie Policy banner in different parts of our website.

Cookie name

banner_enabled_close_status
Description This cookie enables us to display the Cookie Policy banner in different parts of our website.

Cookie name

mobileBannerCounter
Description This cookie enables the smartphone app banner to be displayed when accessing the website from a smartphone.

Cookie name

oo_OODynamicRewrite_weight
Description This cookie is used to serve different comment cards based on predetermined functional areas of the HSBC site.

Cookie name

oo_inv_hit
Description This cookie is used to render a prompt for feedback after a set number of page views.

Cookie name

oo_inv_percent
Description This cookie determines if the customer meets a predetermined percentage of users that should receive an invitation to leave feedback.

Cookie name

oo_inv_reprompt
Description This cookie prevents multiple invitation solicitations to leave feedback.

Cookie name

ses_id
Description This is the timestamp to log the time spent by a visitor on your site.

Cookie name

_st
Description This is a number unique to the current page view.

Cookie name

v_id
Description This id value is unique to the visitor.

Cookie name

_ss
Description This is a flag value (0 or1) indicating the start of session.

Cookie name

_pn
Description This is the page number (_pn) value which starts over at 1 with each new session and increments every time utag.js loads.

Cookie name

_sn
Description This is the session count.

Cookie name

utag_main
Description This cookie used by our sites to manage tags on each of our pages.

Cookie name

utag_hsbc
Description This cookie used by our sites to manage tags on each of our pages.

Cookie name

AMCV_###@AdobeOrg
Description This cookie is used Adobe Analytics to identify a unique visitor.

Cookie name

s_cc
Description This cookie is used by Adobe Analytics. It is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True").

Cookie name

s_sq
Description This cookie is used by Adobe Analytics. It is set and read by the JavaScript code when the ActivityMap functionality is enabled; it contains information about the previous link on this site that was clicked on by the user.

Cookie name

mbox
Description This cookie is used by Adobe Target. It keeps a number of values to manage how visitors experience Target campaigns.

Cookie name

demdex
Description This cookie contains the demdex ID which is used to track users across the different Adobe products used on our sites.

Cookie name

TEAL
Description This cookie will be used to store session based information on which product ids have been viewed on this site.

Cookie name

HSBCUSERCOOKIE
Description This remembers your log on name or Internet Banking user id.

Cookie name

rememCheckboxCookie
Description This records users ‘remember my username’ selection on the log on page.

Cookie name

FromWebSite Flag

Description

Flag indicates that user used a One click button

Cookie name

oldBrowserNotification

Description

Flag indicates that Unsupported Browser Notification was closed (HDD-2325)

Cookie name

opt_in_status

Description

Flag indicates that Advanced Cookie Banner was closed (HDD-3979)

Cookie name

banner_enabled_status_close

Description

Date & time when Advanced Cookie Banner was closed (HDD-3979)

Cookie name

HSBC_CLIENT_COOKIE

Description

Holds converted preferred locale e.g. en-us to en_US (HDD-1420)

Cookie name

notification_banner_dismissed

Description

Flag indicates that Notification Banner Component was closed (HDD-3980)

Cookie name

smartBanner*

Description

Flags indicates Smart Banner's status (HDD-4719)

Disclaimer

The Site is primarily intended for those who access it from within Malta. Because of this we cannot guarantee that the Site or the information thereon complies with law or regulation of other countries, or is appropriate for use, in other places. You are wholly responsible for use of the Site by any person using your computer and you must ensure that any such person complies with these Terms. The information provided on this Site is not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or regulation. This Site should not be considered as communicating any invitation or inducements to engage in banking or investment activity or any offer to buy or sell any securities or other instruments outside Malta.

Listening to what you have to say about our services matters to us.