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Important updates

General information related to the new Card System

New functionalities

We are delighted to advise you that our new card management system will be offering you the following additional card services next month:

  • tap and pay in a safe and secure way with your Contactless cards
  • change your card Personal Identification Number (PIN) to any four-digit number that you choose
  • unblock your PIN should your card become blocked
  • activate new or replacement cards easily and conveniently

All functionality will be made available to you by the end of February 2022 following further upgrades to our network of 68­­ ATMs. Further information on these features are available on our website. You will receive a personal SMS message on your registered number as soon as the enhanced functionality is available.

Service outage - Interruption of Service during implementation

Whilst most of our card related services have now resumed, your card may still occasionally be declined. We want to reassure you that we are working hard to solve this issue as soon as possible and will keep you updated on progress.

We're really sorry that we are not providing our best service right now and understand that this is frustrating. Thank you for your understanding.

Frequently Asked Questions


Advance Customers

Premier Customers

Listening to what you have to say about our services matters to us.