Careers at HSBC Malta

• Are you looking to start a challenging career with a world of opportunities?
• Do you have strong communication skills and derive job satisfaction from providing excellent customer service?
• Do you champion sound values and ethics and believe in doing the right thing?

We need talent like you to help us meet our ambition here in HSBC Malta. Your contribution will help evolve and grow our business.

If you feel you would like to be part of this team and you are ready to show your best talents, we want to hear from you.

• Be handling customer contacts in a Contact Centre environment on multiple products and propositions
• Provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
• Listen to the customer and establishes their needs to offer relevant products
• Take ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
• Be responsible for achieving individual Key Performance Indicators whilst maintaining quality and compliance
• Accurately fulfil customer needs through effective relationship building

• Strong communication skills
• Fluency in Maltese and English languages, both spoken and written.
• IT Literacy
• Positivity, enthusiasm and be a flexible team player
• 5 'O' level passes (minimum grade 5/C, level 3 or equivalent, including Maths, Maltese and English)
  
  OR
  
  MCAST Level 4 Diploma in Financial Services or similar.
  
  OR
  
  Minimum 1 year of customer service experience

These roles are on a full-time basis. Role offers the possibility for hybrid working after 6 months in the role.

You can submit your application by completing and submitting the application form (PDF) electronically.

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.

The Universal Banker role empowers our staff to be more empathic towards customer needs, take more ownership and increased skills and provide greater customer service at first point of contact. The Universal Banker will be able to serve our customers universally also including Premier and Personal Lending to enable a one stop shop support to customers.

Job holder is expected to identify and fulfil customers’ evolving needs and referring cross-sales opportunities. The job holder will also be expected to undertake a wide range of front office duties as may be required.

We need talent like you to help us meet our ambition here in HSBC Malta. Your contribution will help evolve and grow our business.

If you feel you would like to be part of this team and you are ready to show your best talents, we want to hear from you.

• Deliver the best service for all Wealth & Personal Banking customers
• Be opening accounts and provide basic banking needs to our customers
• Cater for Lending needs, enquiries and requests of Bank's customers as well as non-customers in general
• Handle customer complaints, problems and difficulties, offering appropriate solutions and/or ensuring immediate follow up
• Attain our customer service branch objectives, focusing on customer needs
• Maintain excellent quality of work while seeing to customer requests and carrying out administrational tasks

• Passionate delivery for excellent customer service being committed to empathize and delight our customers
• An ability to have open discussions with customers to identify their needs and offer the appropriate service / product
• Proven previous experience in customer facing banking role or in possession of, or in the process of obtaining a qualification in banking, finance or related area
• High performance, flexible approach, willing to adapt to change, and have good interpersonal & IT skills
• Excellent communication skills and fluency in English & Maltese
• A cordial and calm disposition, capable of working under pressure, and have effective team working skills
• 4 'O' level passes (minimum grade 5/C or level equivalent including Maths, Maltese and English) OR MCAST Level 4 Diploma OR higher education OR experience in banking

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

This role is offered on a full-time basis. Will be based in one of our branches (opening hours available on website).

You can submit your application by completing and submitting the application form (PDF) electronically. 

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.

• Deliver a high-quality service to both external and internal customers and maintain an excellent relationship with them by acting as their main reference point
• Be creating and maintaining process procedures and working with the team on process improvements
• Ensure the daily processes are completed within the stipulated deadline
• Work closely with internal stakeholders including the branch network staff, lending specialists and Compliance on the handling of mortgage applications and customers queries
• Identify and highlight risks as appropriate

• Strong communication and interpersonal skills with the ability to have open discussions with internal customers to identify their needs and offer appropriate service / products
• Fluency in Maltese language is desirable.
• Knowledge of the bank’s mortgage proposition and process (desirable)
• Experience in a high performing service delivery team environment with the ability to work in an organised, fast paced environment
• Excellent collaboration skills with the ability to maintain professional relations with stakeholders
• Strong risk management skills with a proven ability to identify risks, issues, and root causes

This role is on a key/full-time basis and offers the opportunity for hybrid working.

Due to the urgency of the role, applicants must possess the EU right of free movement of workers.

You can submit your application by completing and submitting the application form (PDF) electronically. 

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.

We’re looking for an experienced Trade Finance Specialist to manage our Core Trade desk and support the Guarantees Manager on complex transactions. With expertise across both areas, you’ll bring flexibility, technical judgement and energy to a role where no two days are the same.

Reporting to the Country Head of Global Trade Solutions, you’ll manage a skilled team while remaining hands-on—inputting, reviewing and approving transactions when needed. If you’re ready to combine specialist knowledge with people leadership and make a visible impact in a fast-paced environment, we’d like to hear from you.

• Manage the Core Trade desk and provide cover for Guarantees, ensuring consistent service delivery within agreed SLAs
• Input, review and approve documentary credits, collections and guarantees, acting as the escalation point for complex transactions
• Support complex guarantee and bespoke wording reviews, including international and counter-guarantees, in line with URDG 758
• Oversee trade-related SWIFT messaging, RMA key arrangements and correspondent banking matters, including confirmations, reimbursements and nostro arrangements
• Ensure all transactions meet sanctions, financial crime, credit risk and internal control requirements
• Coach and develop the team, promote cross-skilling across both desks, and improve procedures, processes and controls

• Proven experience in both trade finance operations and bank guarantees, including hands-on document checking, transaction input and approval
• Strong working knowledge of international trade finance rules UCP 600, ISBP, URC 522 and URDG 758
• Experience reviewing and negotiating international guarantee wording with correspondent banks and beneficiaries
• Practical knowledge of SWIFT trade messaging, RMA keys and correspondent banking arrangements
• A keen eye for detail, sound judgement and the ability to work on your own initiative
• Experience supervising or mentoring a team
• A recognised trade finance qualification (CDCS, CSDG or similar) is an advantage

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

This role is on a full-time basis and offers the opportunity for hybrid working.

Due to the urgency of the role, applicants must possess the EU right of free movement of workers.

You can submit your application by completing and submitting the application form (PDF) electronically. 

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.

• Handle business customer queries through different channels whilst delivering excellent customer service
• Take ownership of a wide variety of enquiries from business customers and non-customers
• Ensure that business customers’ expectations in terms of efficiency, accuracy and professionalism of response are fully met
• Provide first line of support and promote usage of e-channels

• Strong communication skills, with fluency in Maltese and English languages
• IT Literacy
• Positivity, enthusiasm and be a flexible team player
• Ability to handle complex customer queries in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact
• 5 'O' level passes (minimum grade 5/C, level 3 or equivalent, including Maths, Maltese and English)

OR MCAST Level 4 Diploma in Financial Services or similar

OR Minimum 1 year of customer service experience

This role is on a full-time basis and offers the opportunity for hybrid working.

You can submit your application by completing and submitting the application form (PDF) electronically. 

Send your completed application form to us as an email attachment to: malta_hrrecruitment@hsbc.com.